Issue with Dispatcher on the Distributed environment

[Daljith]

Hi All,

I have dispatcher on two servers Server A and Server B. On Server A it is running fine but whenever I start it on server B, any report that goes through this dispatcher just seems hanged up there:

Below is the message from cogserver.log file

015-02-05 16:44:27.007  -6            shutdown           na           na           0              main      DISP       5004       1                Audit.Other.dispatcher.DISP.com.cognos.pogo.services.DispatcherServices        StopService        BUX Service                                Success               
10.45.110.55:9400            23527748             2015-02-05 16:44:27.175                -6            rsProcessStarter               na                           0              warptaskmta-ProcessManager-ProcessMgrThread          DISP       5004       1                Audit.Other.dispatcher.DISP.pogo           pogo      com.cognos.pogo.reportservice.ProcessManager                            Failure  <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString>Process BIBusTKServerMain failed to start properly.</messageString></message></messages>    External Report Server process BIBusTKServerMain cannot be startedProcess BIBusTKServerMain failed to start properly.java.io.IOException: Process BIBusTKServerMain failed to start properly. at com.cognos.pogo.reportservice.ReportServerProcess.getProcessOutput(ReportServerProcess.java:182)            at com.cognos.pogo.reportservice.ReportServerProcess.start(ReportServerProcess.java:125)        at com.cognos.pogo.reportservice.ProcessFacade.createServerProcess(ProcessFacade.java:275) at com.cognos.pogo.reportservice.ProcessFacade.<init>(ProcessFacade.java:158)                at com.cognos.pogo.reportservice.ProcessFacade.<init>(ProcessFacade.java:117)                at com.cognos.pogo.reportservice.RSComponentFactory.newProcessFacade(RSComponentFactory.java:76)          at com.cognos.pogo.reportservice.ProcessManager.createProcessFacade(ProcessManager.java:516)        at com.cognos.pogo.reportservice.ProcessManager.startProcess(ProcessManager.java:492)          at com.cognos.pogo.reportservice.ProcessManager.startProcessesDueToCapacity(ProcessManager.java:387)       at com.cognos.pogo.reportservice.ProcessManager.safeRun(ProcessManager.java:345)   at com.cognos.pogo.util.threads.SafeThread.run(SafeThread.java:61)
10.45.110.55:9400            23527748             2015-02-05 16:44:26.998                -6                                                                            stopper-idVizService      ATHENA               5000       1              Audit.RTUsage.idViz.ATHENA.core.qls   StopService                QLSService                          Success               
10.45.110.55:9400            23527748             2015-02-05 16:44:27.913                -6            rsProcessStarter               na                           0              warptaskmta-ProcessManager-ProcessMgrThread          DISP       5004       1                Audit.Other.dispatcher.DISP.pogo           pogo      com.cognos.pogo.reportservice.ProcessManager                            Failure  <messages><message><messageString>DPR-DPR-1035 Dispatcher detected an error.</messageString></message><message><messageString>Process BIBusTKServerMain failed to start properly.</messageString></message></messages>    External Report Server process BIBusTKServerMain cannot be startedProcess BIBusTKServerMain failed to start properly.java.io.IOException: Process BIBusTKServerMain failed to start properly.              at com.cognos.pogo.reportservice.ReportServerProcess.getProcessOutput(ReportServerProcess.java:182)            at com.cognos.pogo.reportservice.ReportServerProcess.start(ReportServerProcess.java:125)        at com.cognos.pogo.reportservice.ProcessFacade.createServerProcess(ProcessFacade.java:275) at com.cognos.pogo.reportservice.ProcessFacade.<init>(ProcessFacade.java:158)                at com.cognos.pogo.reportservice.ProcessFacade.<init>(ProcessFacade.java:117)                at com.cognos.pogo.reportservice.RSComponentFactory.newProcessFacade(RSComponentFactory.java:76)          at com.cognos.pogo.reportservice.ProcessManager.createProcessFacade(ProcessManager.java:516)        at com.cognos.pogo.reportservice.ProcessManager.startProcess(ProcessManager.java:492)          at com.cognos.pogo.reportservice.ProcessManager.startProcessesDueToCapacity(ProcessManager.java:387)       at com.cognos.pogo.reportservice.ProcessManager.safeRun(ProcessManager.java:345)   at com.cognos.pogo.util.threads.SafeThread.run(SafeThread.java:61)
10.45.110.55:9400            23527748             2015-02-05 16:44:28.638                -6            rsProcessStarter               na                           0              warptaskmta-ProcessManager-ProcessMgrThread          DISP       5004       1                Audit.Other.dispatcher.DISP.pogo


I checked the LIBPATH is correct and other environment variables are also set correctly.

Any suggestions.

[Daljith]

got the issue fixed guys.

Just for an update. We had an upgrade to AIX recently and in that case, cognos 10.2.1 needs to have below variable set in environment which was not done and hence the dispatcher was not able to get sufficient memory.

MALLOCTYPE=watson