Bursting reports containing Vizualisations

[ashleh]

Hi,
I'm having issues when bursting Active Reports to the file system. I can burst reports just fine that don't contain a Vizualisation, but when I do include a Visualization I get the following errors in the job history:
DPR-ERR-2077 Failed to forward the request because the associated external process with PID 4688 is unavailable, either because the process is shutting down, or this was an absolute affinity request and the requested process does not exist anymore. For more information, enable the dispatcher and the external process detailed logs, and reproduce the conditions that caused the error. Handler trace back: [the_dispatcher] com.cognos.pogo.handlers.performance.PerformanceIndicationHandler [the_dispatcher] com.cognos.pogo.handlers.logic.ChainHandler [service_lookup] com.cognos.pogo.handlers.engine.ServiceLookupHandler [load_balancer] com.cognos.pogo.handlers.logic.ChainHandler [lb_forwarder] com.cognos.p2plb.clerver.LoadBalanceHandler [batchreportservicechain] com.cognos.pogo.handlers.logic.ChainHandler [warptask_with_authenticate] com.cognos.pogo.handlers.logic.ChainHandler [do_batch_warp] com.cognos.pogo.handlers.logic.ChainHandler [warptaskmtaChain] com.cognos.pogo.handlers.logic.ChainHandler [warptaskmta] com.cognos.pogo.reportservice.BatchReportServerHandler

The active reports (MHTML files) that are produced from the job and saved to the file system, when I try to run them I get the following message:
Error parsing JSON from file 'dataStore/ds.json': Expected ']'.

Does anyone have any experience with bursting reports containing visualizations? Like I said, bursting works fine UNTIL I add in a visualization so I'm guessing it must be something to do with that. If you need any more information then let me know.
Thanks,
Ash

[MFGF]

What version of Cognos 10 are you using?

MF.


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[ashleh]

10.2.2