HRESULT error adding application to job cluster

[kivlind]

Hello,

We originally received a

"Communication with Job Server 'XXXX-YYYYY(SERVER)' failed. Error details: Unexpected: missing HRESULT parameter'

error when trying to add a new application to our job cluster in Planning 10.1. There are two servers in the cluster, an  APP and JOB server. Cognos Planning is up and running for all users.

The server is up and running and still has the 'play' sign next to it in the CAC in the job cluster, but the CAC says it is unable to see any monitored objects for the server. We tried rebooting all the servers to no avail, the server is still not processing any jobs on GTP, etc. Our other server is doing all the heavy lifting during processing now - so we're short 6 processors!

We think the encyrption keys have expired, so we plan on following these instructions http://www-01.ibm.com/support/docview.wss?uid=swg21448143 to try and solve the issue, but if someone knows a different solution that would be great.

Thanks a bundle in advance,
DK

[kivlind]

In case anyone is interested we solved this issue by following the instructions on renewing the encryption keys per the link in the original post.

DK