[Solved] Active Directory Error?

[maverick_hs]

Hi,

Our reportnet environment was running fine till 8 am today and then we had to restart the reportnet service for some reason. After that it stopped working, Cognos Connection gave the generic dispatcher error which says that dispatcher not initialized. Note that the service was restarted at about 7 am also and it worked fine after that.

I restarted the service and the server both but it didn't help. I looked at the crnserver.log file and when I looked up one of the error messages on the support site, it suggested to upgrade the Oracle JDBC driver to the latest version (basically replacing the classes12.jar file with the latest one). I called Cognos support and they didn't feel it's because of the JDBC driver. We did a bunch of tests, all specifications in Cognos Configuration seemed correct but it didn't work. The support thinks it's an Active directory issue. The user id and password specified under authentication is valid (I have verified that). I am able to log in anonymously or through an NTLM authentication but not through the active directory.

All this time Cognos connection was working in out test environment. Once I restarted the reportnet service in the test environment, I am getting the same error there as well. Here I tried replacing the classes12.jar file with the lastest version but after this the service won't even start correctly.

I am clueless right now. I thought it could be a similar case to jce_1_2_1.jar file expiring but we do have jce_1_2_2.jar installed and I believe this one doesn't check for any expiration dates.

I am not expecting any changes on the Active Directory as such otherwise we would have been notified.

Any ideas? suggestion? I am desperate to get it to work right now as the production environment is down. Any help would be greatly appreciated. If you want I can post the error messages from the crnserver.log file.

Thanks.Ã, 

[maverick_hs]

I don't know why, but if instead of specifying the full user ID (with complete path) I change it to just the user id, this works. The full path used to work till yesterday...

Anyways, it works for now...