Cognos 8.4.1 attaching multiple copies of same excel report in Scheduled reports

[coguc]

Hi folks,

I am having an issue with scheduled reports in that each scheduled reports sends emails with multiple copies of each excel report attached to a single email.

So for ex. If scheduled report A has 5 recipients, it emails each user with multiple copies of the same report. And the number of copies vary on each report as well. It could be 2 for one report and 4 for another.

Any idea why this would be happening?

Thanks in advance!

Cogrep

[Islandgirl]

 8)  Delete your schedule within the IBM Cognos Administration (Under the Launch button in Cognos Connection) - then set up the schedule again on your original report and the multiple copies should go away.. I had this exact same instance and no one could help at Cognos, but I simply deleted the schedule and set it back up and the multiple copies went away.  Hope this helps.

[coguc]

Thank you...the issue seems to have resolved after removing the existing schedule and creating a new one.