image rendering issue with PDF reports

[jstockwell]

Hello!

I was wondering if anyone has seen this issue. When we run a report in pdf for the first time the image is rendered correctly, however, when we rerun the report, the image disappears.  The image is being rendered every other time the report is run.  We believe it is some sort of load balancing issue but we're not 100% sure.  No problems with HTML or Excel formats.

We're using Cognos 8 within a Unix environment with two report dispatchers, two gateways, and one content manager server.  The image file is placed on both gateways, and we're using a relative URL path in the reports to access the image.

Any thought or advice would be greatly appreciated!

Thanks,
Jay 

[raro]

We have had a similar issue (QueryStudio default icons e.g. "filter" or "sort" not being displayed in pdf rendering) under unix with 3 tier installation. We worked around the issue by placing the image on gateway-server as well as on app-server. Last hint would be to placethe image in bin-directory of app-server.

[tourinca]

Environment:
3 tier Cognos 8.2 installation on Windows Server 2008/IIS7 boxes
Problem:
.png or .jpg images being generated in HTML but not in PDF version of the reports.
Solution:
../samples/images folder from web-tier has been copied to app-tier into ../webcontent directory