QE-DEF-0368 Unable to decrypt user name and password credentials

[pikachu]

Hi,

FM is on Windows and RN is on IBM AIX.

I have created a datasource via Cognos Connection on the ReportNet Server. When I create a datasource in my Framework Manager to use the datasource in ReportNet server, I get the following error:

QE-DEF-0368 Unable to decrypt user name and password credentials from the content store. Use Cognos Configuration to configure your reporting environment.

I've searched the net and some other customers found that they could get it working when they copy the directories csk, encryptkeypair and signkeypair from the reportnet server to the local directories of FrameWork Manager.

I've tried that but it still does not work for me.

My Windows JVM:
java version "1.4.2_03"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_03-b02)
Java HotSpot(TM) Client VM (build 1.4.2_03-b02, mixed mode)

My AIX JVM:
java version "1.4.2"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2)
Classic VM (build 1.4.2, J2RE 1.4.2 IBM AIX build ca142-20050929a (SR3) (JIT enabled: jitc))

Does the _03 difference matters?

Is there anything else I can try? Thanks

[COGNOiSe administrator]

I think you are using an unsupported version of JVM at least on your workstation. I believe it has to be at least 1.4.2_06, but am not 100% sure. Check Cognos Supported Environments page.

[pikachu]

Thanks for your reply. I've finally solved it. Actually it was my mistake - I had to connect to 2 different reportnet servers using FM. So what I did was for install FM to connect to the first reportnet server and then unzip into another dir a zipped up copy of another FM installation from another PC which was already configured for the second reportnet server.

When I re-installed a second instance of FM, everything worked fine. :-)

Now I just have to figure out which FM I am running to ensure that it is connecting to the right reportnet server.

[Marco Baldini]

I had a similar problem using a datastore migrated from another Cognos server.

The Report was rightly running but every test on Datastore in Framework Manager was filing with :

Code Select Expand

QE-DEF-0368 Unable to decrypt user name and password credentials from the content store. Use Cognos Configuration to configure your reporting environment.

I solved using this IBM official note: http://www-01.ibm.com/support/docview.wss?uid=swg21343702

I point out that I had on my server two directories containing the Cognos Software, one for the main part of software (C:\Program Files (x86)\cognos\c8) and another with Framework Manager part (C:\Program Files (x86)\cognos\c8_mod). The solution worked fine applying the patch on the Framework Part Manager directory (C:\Program Files (x86)\cognos\c8_mod), the delete of the same directories in C:\Program Files (x86)\cognos\c8 caused instead the stop of all Cognos softwares.

Marco.