No save button when report rendered in pdf

[blom0344]

Anyone got a clue why the save button would be missing from the GUI when having rendered a report in PDF?

[CognosPaul]

Weird. Is it for all reports or just a few? Can you post a screenshot of it happening?

[Nuffsaid]

Not sure if this will be relevant but in Adobe 9 the toolbar is customizable.

Was it there before and now gone?

Nuffsaid.

[blom0344]

It was directed to me from a customer site in Paris, so it is a little hard to reproduce  ;D

I found something on the IBM site:

"PM15604: SAVE BUTTON ON ADOBE TOOLBAR IN COGNOS VIEWER DOES NOT FUNCTION WITH IE 7 PROTECTED MODE ENABLED"

but it is filed on 31-5-2010 and I have no access to it..

[Nuffsaid]

I looked it up, in That PM the user can "see" the Save button but it won't save.

In your original post you stated the button was missing.
Can you find out what version of Adobe the user has?

If it's 9 I'll bet the button just hasn't been added to the toolbar.......

Nuffsaid.

[blom0344]

I took my Acrobat client and hid the save button. When I render a report in Cognos as PDF, the GUI comes back with the normal options including the save option. Looks like Cognos uses its own PDF rendering instead of a local Acrobat version. Weird..

[CognosPaul]

It looks like it's a problem between Adobe and the Protected Mode of IE.

I think your user (desAffaires?) also tried following the same line of research I just did:
Adobe Reader 9.0 + Vista + IE7 = "Save Copy" button not working

Here's a link to the Microsoft page explaining Protected Mode.

I don't think there's much you can do on the Cognos side of things. Maybe a link that would automatically email the report to the user running it?

[blom0344]

Thanks Paul for the info and the PM. We will investigate a bit further and come back with the outcome (if any)