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IBM Cognos 8 Platform => COGNOS 8 => COGNOS Connection => Topic started by: captain karisma on 03 Feb 2010 11:49:16 PM

Title: Cannot open any studios on the internet
Post by: captain karisma on 03 Feb 2010 11:49:16 PM
Hi guys,

Have cognos 8.4 working beautifully on the intranet. It has since been published to the internet. Now when i log in via the internet, it loads up fine but i can't open any studios and when i click on certain links, it redirects back to cognos connection. Any pointers on what to look at?

cheers
Title: Re: Cannot open any studios on the internet
Post by: MFGF on 04 Feb 2010 01:56:00 AM
What happens when you try to launch a studio?  Do you get no response, or an error message (if so, what is the message), or... ?

MF.
Title: Re: Cannot open any studios on the internet
Post by: captain karisma on 04 Feb 2010 02:22:45 AM
Hi , it just opens a new window that redirects to the main cognos public folders.

Has me stumped
Title: Re: Cannot open any studios on the internet
Post by: MFGF on 04 Feb 2010 03:03:44 AM
Odd one this!  My first guess would be to check the virtual directories defined in your web server - do internet access users have the relevant permissions to execute scripts etc?  What happens if you try to run a report from the Cognos Viewer - does this work?

MF.
Title: Re: Cannot open any studios on the internet
Post by: smiley on 04 Feb 2010 03:55:37 AM
Quote from: captain karisma on 03 Feb 2010 11:49:16 PM
It has since been published to the internet.

How has it been published to the internet?

- Did you open up port 80 on the firewall, directly agaist your webserver in the lan.
- Did you install an extra BI gateway webserver in the DMZ.
- Did you have IT setup a reverse proxy call from the DMZ.
Title: Re: Cannot open any studios on the internet
Post by: captain karisma on 05 Feb 2010 12:39:33 AM
I have not set anything in valid domain hosts, would setting this help?