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Planning & Consolidation => COGNOS Planning => Topic started by: michaelk on 28 Jan 2010 10:11:12 AM

Title: What software to use when deploying EP client?
Post by: michaelk on 28 Jan 2010 10:11:12 AM
Hi everyone

We've had some major issues when deploying the client to our users. We have LANDesk as our package delivery system, but whenever we deploy the EP package to a user, LANDesk will say everything is successful but the user won't be able to access EP.

Then we tried another tool from Microsoft called App-V, but that results in the same error.

What's everyone's approach to installing the plug-in?
Title: Re: What software to use when deploying EP client?
Post by: craig_karr on 29 Jan 2010 05:42:56 AM
We have successfully deployed the client to users with the Microsoft SMS tool. What kind of errors are your users experiencing? What happens when they clck on a node to open it?
Title: Re: What software to use when deploying EP client?
Post by: SomeClown on 29 Jan 2010 07:57:58 AM
If it's 8.4 and you are coding the command-line for the MSI, are you including the ALLUSERS=2 for the install?  Wondering if the install is parked under a different user on the machine
Title: Re: What software to use when deploying EP client?
Post by: michaelk on 01 Feb 2010 11:20:46 AM
When the client is deployed to a test machine, everything works fine. When the client is deployed to the user's machine, it's as if nothing was deployed. This has happened in several instances, so I've had to log in remotely to something like 30 or 40 machines during International hours to install the client.

I'll check out the SMS tool and to see if the application is being installed for all users.

Thanks!