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IBM Cognos 8 Platform => COGNOS 8 => COGNOS Connection => Topic started by: Sune Jorgensen on 09 Sep 2009 03:23:07 AM

Title: "Send me the report by email" option don't work in 8.3 FP4 and 8.4 FP1,FP2
Post by: Sune Jorgensen on 09 Sep 2009 03:23:07 AM
There are a faul in latest FP from Cognos, so "Send me the report by email" don't work.
It is in 8.3 FP4 and 8.4 FP1,FP2.

Cognos is working on the problem.
Title: Re: "Send me the report by email" option don't work in 8.3 FP4 and 8.4 FP1,FP2
Post by: josepherwin on 13 Sep 2009 10:29:35 PM
Keep us posted.
Title: Re: "Send me the report by email" option don't work in 8.3 FP4 and 8.4 FP1,FP2
Post by: Sune Jorgensen on 14 Sep 2009 03:02:06 AM
This is what Cognos Support have answered me:

"For 8.4 this error is in FP1 and 2, but not in GA. The is a bug for this also.

The bug # is COGCQ00142260. You can navigate to:
http://www-01.ibm.com/support/advsrch.wss?rs=3442&loc=en_US#advancedsearch
and search on PK89357 ( the APAR associated to the bug ). When you click on
the link it generates, after the search, you will be required to login.

For 8.3 FP4 the bug is COGCQ00182100 and PK88368.

I don't have a FP5 date yet and the hotsite for this is still waiting a confirmed fix."
Title: Re: "Send me the report by email" option don't work in 8.3 FP4 and 8.4 FP1,FP2
Post by: realsubodh on 14 Sep 2009 05:33:59 AM
What you can do that, schedule the report form Administrator account.

I mean to say go and  have look into cognos configuration in that from what ID have configure for mailing purpose. form that ID you have to logging in cognos web server(Cognos connection) then you scheduled the report.

Hope it will work.

Regards,
SKM
Title: Re: "Send me the report by email" option don't work in 8.3 FP4 and 8.4 FP1,FP2
Post by: Sune Jorgensen on 14 Sep 2009 05:43:28 AM
The "Send me the report by email" is an option for end users, so the report can run in batch and be sent to the user afterwards by email.

Before the latest fix pack - this have been running fine, but after the fix pack the reports are failing.

We can not have all our end users to schedule the reports as administrator, so I really hope Cognos will fix this ASAP.
Title: Re: "Send me the report by email" option don't work in 8.3 FP4 and 8.4 FP1,FP2
Post by: jmwhitehead on 14 Sep 2009 08:58:05 AM
Its disappointing that they don't have a fix yet as this was originally reported at the beginning of June!
Title: Re: "Send me the report by email" option don't work in 8.3 FP4 and 8.4 FP1,FP2
Post by: praveennb on 15 Sep 2009 04:27:12 AM
So far i have not heard from IBM Cognos, raised an SR few months back

They assigned a bug track and slept over it.

Title: Re: "Send me the report by email" option don't work in 8.3 FP4 and 8.4 FP1,FP2
Post by: Sune Jorgensen on 30 Oct 2009 02:41:26 AM
I have got the hot fix #1043 and it helped to version 8.3 FP004, but I have not get any hot fix for version 8.4 FP002.
Title: Re: "Send me the report by email" option don't work in 8.3 FP4 and 8.4 FP1,FP2
Post by: kmuller on 08 Dec 2009 01:30:05 PM
Has 8.4.1 fixed this issue?
Title: Re: "Send me the report by email" option don't work in 8.3 FP4 and 8.4 FP1,FP2
Post by: praveennb on 11 Jan 2010 03:36:01 AM
Quote from: Super_K on 08 Dec 2009 01:30:05 PM
Has 8.4.1 fixed this issue?

From the fix list yes the bug is fixed.
Title: Re: "Send me the report by email" option don't work in 8.3 FP4 and 8.4 FP1,FP2
Post by: tmallsup on 05 Feb 2010 12:34:13 PM
There is a fix for this.  We have received it from Cognos.  You need to request hotsite fix 8.385.1043.  This will resolve the email issue.  This issue was holding us up from releasing FP4 to our Production environment so we pushed to get this. 

Too many of our users used the email option.  We could not have them going into Advanced Options and un-clicking the option to link to the report.
Title: Re: "Send me the report by email" option don't work in 8.3 FP4 and 8.4 FP1,FP2
Post by: Allen Krause on 09 Apr 2010 11:52:56 AM
Yes IBM has confirmed hotsite fix 8.385.1043 will resolve the email issue.  I have the same issue where users need to click through advanced options in order to send it to themselves.  I will be installing the pack in a test environment and testing.