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IBM Cognos 8 Platform => COGNOS 8 => COGNOS 8 Administration => Topic started by: eric.yau on 20 Apr 2009 11:59:03 AM

Title: IBM Support KB Search - very bad
Post by: eric.yau on 20 Apr 2009 11:59:03 AM
Hi,

Since the Cognos KB was moved to IBM, I can't find anything.
Anyone have any searching tips they can share?

Thanks
Title: Re: IBM Support KB Search - very bad
Post by: dumbell on 24 Apr 2009 08:03:09 AM
Try doing keyword search from here. I found it very helpful.

http://www.ibm.com/developerworks/forums/forum.jspa?forumID=1573&start=0
Title: Re: IBM Support KB Search - very bad
Post by: cognosjon on 27 Apr 2009 02:30:27 AM
I have to agree, since the KB moved it's become shocking. Documents with no formatting, the search ability returns so much stuff that isn't really related to what your after..

Lets given IBM some time to get it sorted but its needs looking at asap.
Title: Re: IBM Support KB Search - very bad
Post by: josepherwin on 27 Apr 2009 09:00:17 PM
One of the worst things in this new KB is that it's no longer Cognos specific!

It brings back DB2, RedBrick, etc2 in which I totally have no interest with.
Title: Re: IBM Support KB Search - very bad
Post by: SomeClown on 28 Apr 2009 07:30:09 AM
You have to make sure that you qualify the search criteria -- depending on where you are at, you may have to start with Information Management,  or with Business Intelligence and Financial Performance Management in the dropdowns.

One nasty issue: if your first search fails and you hit New Search, sometimes this takes you all the way back out to the top of the KB hierarchy, meaning you get DB2, Redbrick, etc etc.

That said, the KB site still sucks
Title: Re: IBM Support KB Search - very bad
Post by: MMcBride on 01 May 2009 10:46:59 AM
best way I know to remove the confusion is to use these links.

http://www-01.ibm.com/software/data/cognos/products/cognos-8-business-intelligence/support/ (http://www-01.ibm.com/software/data/cognos/products/cognos-8-business-intelligence/support/) - Search from this one.

http://www.ibm.com/developerworks/data/library/cognos/cognosprovenpractices.html (http://www.ibm.com/developerworks/data/library/cognos/cognosprovenpractices.html) - best Practice Docs
Title: Re: IBM Support KB Search - very bad
Post by: cognos_guru on 05 May 2009 01:20:18 PM
I agree, the new KB and search functions are no where near as good as before.
Title: Re: IBM Support KB Search - very bad
Post by: globalbear on 06 May 2009 05:35:27 AM
In my view - the new IBM site SUCKS!  >:(
I can't find anything anymore.

Thank good for Cognoise and of course Google!  8)
Title: Re: IBM Support KB Search - very bad
Post by: Segwar on 06 Jun 2009 08:41:44 AM
try this---
Whenever a search results in no results...put the same search term in the "Additional Search Quries" box...and it will work...its looks like a bug with the search engine.