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IBM Cognos 8 Platform => COGNOS 8 => COGNOS 8 Administration => Topic started by: bscal on 11 Mar 2009 06:54:51 AM

Title: 8.4 Install
Post by: bscal on 11 Mar 2009 06:54:51 AM
I am doing a separate install of 8.4 in a different directory than 8.3 on my production box.  The install goes fine but when I try to access the Admin tool I get the below error

DPR-ERR-2022

      No response generated. This may be due to an incorrect configuration, a damaged installation, or because the dispatcher did not finish initializing.

     Details
Handler trace back: [the_dispatcher] com.cognos.pogo.handlers.performance.PerformanceIndicationHandler [the_dispatcher] com.cognos.pogo.handlers.logic.ChainHandler [service_lookup] com.cognos.pogo.handlers.engine.ServiceLookupHandler [load_balancer] com.cognos.pogo.handlers.logic.ChainHandler [lb_forwarder] com.cognos.p2plb.clerver.LoadBalanceHandler [cogadminChainHandler] com.cognos.pogo.handlers.logic.ChainHandler [respond] com.cognos.pogo.handlers.logic.ChainHandler [writeOutput] com.cognos.pogo.handlers.core.DoResponseHandler

Can you install 8.4 with 8.3 running on the same machine.

Title: Re: 8.4 Install
Post by: kolonell on 11 Mar 2009 07:02:16 AM
Are you using an empty/new Content Store ? Or did you move the old content along to the new ? if so how did you do this ?
Did you copy over any system.xml files from the old install ? if so that might have corrupted you instance.
Title: Re: 8.4 Install
Post by: bscal on 11 Mar 2009 07:26:10 AM
No this was brand new install.  And a new content database.  I was wondering if there are any ports that are associated to the cog admin tool.  My production environment will block ports.  I am using 9301 and a different log and shutdown port for this install.  An no system xml file have been copied
Title: Re: 8.4 Install
Post by: kolonell on 11 Mar 2009 08:22:22 AM
the only one I am aware of is the dispatcher port (9301). A good way to test if it's the firewall is to access it on the server locally and type in http://localhost/cognos8 .
Speaking of Virtual Directories, You did create new virtual directories for 8.4 and they are pointing to the 8.4 folders ?   
Title: Re: 8.4 Install
Post by: bscal on 11 Mar 2009 08:25:22 AM
Yes I did create new Virtual directories.

I can connect to cognos connection fine it is just the admin tool that gets the error
Title: Re: 8.4 Install
Post by: ducthcogtechie on 11 Mar 2009 09:28:20 AM
has the cognos connection webadres been added in the trusted zone in IE?
Title: Re: 8.4 Install
Post by: bscal on 11 Mar 2009 10:09:37 AM
Yes,

Just talked to Cognos and they said to increase the ports by 100 and not 1. 
Title: Re: 8.4 Install
Post by: bscal on 11 Mar 2009 12:34:01 PM
Thanks for your help,

It turns out that the install is bad
Title: Re: 8.4 Install
Post by: kolonell on 12 Mar 2009 05:17:52 AM
;D .. an informative error message after all then ;-)
Title: Re: 8.4 Install
Post by: arjunBandi on 12 Mar 2009 08:13:40 AM
Hi friend i have got some problem in installing cognos go dash board could u sort it out how to configure
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