Print Page - [Solved] Printer problems

Title: [Solved] Printer problems
Post by: VisioX on 11 Mar 2008 01:29:50 PM

Hi,

i try to configure some printer for reporting, but can't get one piece of paper out of the printers.
We are using C8.1.
I tried following:
Cognos Connection -> Tools -> Directory -> Printers -> New Printer
Name: MISLSR02
Network address: \\ssesvrprt02\MISLSR02

...but all i get is RSV-DST-0009 The print process returned a status code of 22.

Do we have to define the printers on the print-server as LPR compatible???

Thanks

Title: Re: Printer problems
Post by: pt@tbcg on 11 Mar 2008 02:13:34 PM

Check out KB 1037737.1

It seems to indicate a problem between the domain account for the Cognos service and the domain account that created the printer on the Cognos server.

Title: Re: Printer problems
Post by: VisioX on 11 Mar 2008 02:34:36 PM

It's the same Account.

...but as soon as i have access to the KB, i will check. (We are now waiting since 4 weeks)

Title: Re: Printer problems
Post by: VisioX on 14 Mar 2008 04:14:50 PM

Ok,

i finally got it done.

After i removed AcrobatReader8 and installed AcrobatReader7 it works like a charm.

Thanks

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IBM Cognos 8 Platform => COGNOS 8 => COGNOS 8 Administration => Topic started by: VisioX on 11 Mar 2008 01:29:50 PM