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IBM Cognos Analytics Platform => Cognos Analytics => Reporting => Topic started by: avik1986 on 18 Sep 2020 01:31:36 AM

Title: Issue while opening 11.1.7 report studio in chrome
Post by: avik1986 on 18 Sep 2020 01:31:36 AM
Hi All,

I had installed Cognos 11.1.7 and facing the attached error while trying to open report studio.

Could someone help me in this.

Regards,
avik1986
Title: Re: Issue while opening 11.1.7 report studio in chrome
Post by: hardstep on 18 Sep 2020 03:34:38 AM
There is a fix pack to resolve this issue - check ibm fixcentral for the download details
Title: Re: Issue while opening 11.1.7 report studio in chrome
Post by: avik1986 on 18 Sep 2020 05:16:28 AM
Hey,

Thanks for your guidance. I will check that

Regards,
avik1986
Title: Re: Issue while opening 11.1.7 report studio in chrome
Post by: dougp on 18 Sep 2020 12:16:25 PM
https://www.cognoise.com/index.php/topic,36845.msg121292.html#msg121292
Title: Re: Issue while opening 11.1.7 report studio in chrome
Post by: avik1986 on 22 Sep 2020 01:08:15 AM
Hi Hardstep,

I managed to download the fixpack. But not sure how to install or replace the file or do the modifications. Could you please guide me on this
Title: Re: Issue while opening 11.1.7 report studio in chrome
Post by: hardstep on 22 Sep 2020 02:38:52 AM
Hi Avik1986
You can install the fix pack just like you do a normal installation.
If you run the installer application and then select the fix pack / interim fix pack it allows you to install over the top of your current installation.
Documentation here : https://www.ibm.com/support/pages/how-install-cognos-analytics-111x
Cheers
Nick
Title: Re: Issue while opening 11.1.7 report studio in chrome
Post by: avik1986 on 22 Sep 2020 03:09:27 AM
Thanks for the reply. please find the screenshot where i didnt find any executable file to install the fix
Title: Re: Issue while opening 11.1.7 report studio in chrome
Post by: hardstep on 22 Sep 2020 08:48:40 AM
Hi - as per previous post - you need to run the Cognos Analytics installer client (e.g. ca_instl_win_2.0.200618.exe ) this will allow you to point at the fix pack you downloaded and it will install/update over the top of your existing version.
Title: Re: Issue while opening 11.1.7 report studio in chrome
Post by: avik1986 on 24 Sep 2020 02:41:42 AM
Thanks a lot. It worked successfully. Much appreciate your help