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IBM Cognos 10 Platform => Cognos 10 BI => Report Studio => Topic started by: Laynlowz on 12 Sep 2020 08:41:33 AM

Title: Design view stopped working in Chrome explorer
Post by: Laynlowz on 12 Sep 2020 08:41:33 AM
Hello

I have been using cognos 10 in a chrome explorer for over a year and suddenly the other day when I went into design view i only get the top menu bar and a blank page. I know it is recommended to use I.E over Chrome but again for a year i had no issue so i don't know what made it suddenly stop. I tried to delete cache, adjust security settings and still nothing.

Anyone ever experience this?
Er
Title: Re: Design view stopped working in Chrome explorer
Post by: hardstep on 12 Sep 2020 10:49:13 AM
There was an issue reported last week around latest version of CA and upgraded versions of chrome something to do with cross site scripting and vulnerabilities. I suspect that this might impact older versions of Cognos too. Which version of chrome are you running ?
Title: Re: Design view stopped working in Chrome explorer
Post by: MFGF on 14 Sep 2020 07:14:44 AM
Quote from: hardstep on 12 Sep 2020 10:49:13 AM
There was an issue reported last week around latest version of CA and upgraded versions of chrome something to do with cross site scripting and vulnerabilities. I suspect that this might impact older versions of Cognos too. Which version of chrome are you running ?

I think the 10.2.2 version of Report Studio is also affected, Nick. Issues appear to be with 11.1.7 Authoring and 10.2.2 Report Studio with the latest Chrome build. Might be worth using Firefox or IE for the moment.

Cheers!

MF.
Title: Re: Design view stopped working in Chrome explorer
Post by: dougp on 15 Sep 2020 05:50:36 PM
I'm planning to ask a group of users to start evaluating 11.1.7 tomorrow.  Chrome is our main browser.  Can you please post a step-by-step process that demonstrates the problem?
Title: Re: Design view stopped working in Chrome explorer
Post by: srmoure on 15 Sep 2020 08:28:47 PM
What about Edge chromium? are there also issues with this one ?  I may need to suspend the update to 11.1.7 if there are issues for consumers.  Report writers may use IE, but the less techinal users have Edge as default browser.
Title: Re: Design view stopped working in Chrome explorer
Post by: dougp on 17 Sep 2020 02:57:43 PM
Lots of information about this at https://community.ibm.com/community/user/businessanalytics/communities/community-home/digestviewer/viewthread?MessageKey=e9e489c9-a080-4aea-b2d3-11da3caf467b&CommunityKey=6b10df83-0b3c-4f92-8b1f-1fd80d0e7e58

Bottom line:  Cognos Analytics 11.1.7 Interim Fix 2  is available on Fix Central.  I have verified that it installs cleanly over 11.1.7 and corrects the problem.  (Of course, I don't know what new problems it introduces yet.)

Next step:  Does 11.1.7IF2 install cleanly over an SSL-enabled 11.0.13FP1?  I'll let you know.
Title: Re: Design view stopped working in Chrome explorer
Post by: Laynlowz on 20 Sep 2020 08:51:50 AM
I will show a step by step tomorrow and find out which version of chrome I am running.
Title: Re: Design view stopped working in Chrome explorer
Post by: Laynlowz on 21 Sep 2020 11:02:12 AM
Hello

here is the version of Chrome that I am using. Version 85.0.4183.102

here is what happens when I run design view in chrome

(//)
Title: Re: Design view stopped working in Chrome explorer
Post by: Laynlowz on 21 Sep 2020 11:04:39 AM
Sorry it isn't letting me post this picture. Basically its a white screen where you would usually see the report, but I still have access to the top menu bar
Title: Re: Design view stopped working in Chrome explorer
Post by: dougp on 22 Sep 2020 10:17:08 AM
And that's after installing IF2?
Title: Re: Design view stopped working in Chrome explorer
Post by: Laynlowz on 22 Sep 2020 11:06:31 AM
Hello dougp

no update has been installed since I made this post. I am just a report designer, my I.T department would handle any updates/fixes to be installed.
Title: Re: Design view stopped working in Chrome explorer
Post by: srmoure on 12 Oct 2020 06:56:37 PM
I can confirm that there are issues with the latest Edge chromium versions (above 85) in CA 11.1.R5 and CA11.1.R7 .  IE and older chromium version (v80) are fine.  Also, the Fix Pack #2 resolves the issue in R7.
Title: Re: Design view stopped working in Chrome explorer
Post by: dougp on 13 Oct 2020 10:43:58 AM
11.1.7IF2 installs cleanly over 11.0.13.1 with SSL enabled.

Attempting to install FM 11.1.7 over an SSL-enabled FM 11.0.13 leads to disaster.  Remove FM first, then install, or install to a different folder.  SSL must be configured from scratch.
Title: Re: Design view stopped working in Chrome explorer
Post by: dougp on 13 Oct 2020 05:37:13 PM
QuoteWe are looking to upgrade our Lab Environment to CA 11.1.7 from CA 11.0.13.1 with SSL & SSO.
Our major concern of the upgrade is the SSL piece as this was the most complicated during our initial CA Installation.
Are you saying that this upgrade is a "simple" over-the-top process where we will not need to redefine/reconfigure certificates etc. to keep SSL functioning as is?

Yes, upgrading from 11.0.13 to 11.1.7 by installing over-the-top is very clean.