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IBM Cognos 10 Platform => Cognos 10 BI => Cognos Administration => Topic started by: KRees on 07 Aug 2020 12:00:57 PM

Title: Sophos Blocking IBM Cognos Configuration 10.2.2
Post by: KRees on 07 Aug 2020 12:00:57 PM
We use a data warehouse to create student data reports which runs on IBM Cognos 10.2.2.  Sophos is somehow causing the Cognos Configuration service to fail.  Wondering if anyone else has experienced this issue and how they resolved it.

Here is what I have tried:


I looked at the cogserver.log and pogo_2020-08-06.log files. Everything points to failure at the com.cognos.pogo.reportservice.ProcessManager, which appears to be the external report server.  Doing some research I came across the following website: Control Center can not launch Cognos Report.  The article has the same error message I'm seeing in the cogserver.log file.  The resolution is to install the missing libraries, libgcc and libstdc++ so that LDD comes up clean against BiBusTkServerMain and BMTMDProviderMain.


At this point, I have no clue what the issue is or how to fix it.  Has anyone else run across this or have ideas on what I should try next?  I have tried everything I can think of that would help pinpoint the root cause but am still coming up short.