We recently migrated to COGNOS Analytics 11 and have views scheduled to deliver links to reports via email. The email arrives and has a link in the body of the email. When the link is clicked, a blank web page is displayed instead of report output. There is no message, no content at all. The result is the same for a link to Excel output, .pdf output or html ouput. Chrome is the default browser. Popups are allowed. The result is the same when I schedule output to be delivered with a link via email directly from a report. The result is the same whether or not I am logged in to COGNOS Analytics. It is happening to multiple people using a variety of different reports.
Has anyone else encountered this issue? Any ideas on resolution?
Quote from: cdot on 20 Feb 2018 08:01:00 AM
We recently migrated to COGNOS Analytics 11 and have views scheduled to deliver links to reports via email. The email arrives and has a link in the body of the email. When the link is clicked, a blank web page is displayed instead of report output. There is no message, no content at all. The result is the same for a link to Excel output, .pdf output or html ouput. Chrome is the default browser. Popups are allowed. The result is the same when I schedule output to be delivered with a link via email directly from a report. The result is the same whether or not I am logged in to COGNOS Analytics. It is happening to multiple people using a variety of different reports.
Has anyone else encountered this issue? Any ideas on resolution?
I assume the first step in following the link would be to authenticate the user. Are you using a web server with CA or are you using the servlet gateway on port 9300? What do the URLs embedded in the emails look like?
MF.
The link properties look like "https://{domain}/ibmcognos/bi?perspective=savedoutput&context=%7b%22perspective%22%3A%22savedoutput%22%2C%22content%22%3A%7b%22id%22%3A%22i2F20601C77D34B23A3A4BB4EDDBEC5DF%22,%22reportId%22%3A%22i6A934635E11B4264A159C5A6F3F0F494%22%7d%7d"
I am not sure about web server or sevlet gateway on port 9300. I'll ask our COGONOS administrator.
Quote from: cdot on 21 Feb 2018 09:19:05 AM
The link properties look like "https://{domain}/ibmcognos/bi?perspective=savedoutput&context=%7b%22perspective%22%3A%22savedoutput%22%2C%22content%22%3A%7b%22id%22%3A%22i2F20601C77D34B23A3A4BB4EDDBEC5DF%22,%22reportId%22%3A%22i6A934635E11B4264A159C5A6F3F0F494%22%7d%7d"
I am not sure about web server or sevlet gateway on port 9300. I'll ask our COGONOS administrator.
The URL tells me you are using a web server - https://{domain}/ibmcognos rather than http://{domain}:9300/bi
My gut feel is that you might have a mis-configuration in your web server setup somewhere - that's where I would start looking.
Cheers!
MF.
Thank you