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IBM Cognos Analytics Platform => Cognos Analytics => Administration and Security => Topic started by: jguevin on 20 Nov 2017 02:11:00 PM

Title: Upgrade issue from 11.0.6 to 11.0.7
Post by: jguevin on 20 Nov 2017 02:11:00 PM
Just tried to do an over the top upgrade in our test environment from 11.0.6 to 11.0.7 and after going through the install was required to restart the server which I did. Now when I try to launch Cognos Configuration I get: "IBM Cognos Products: cnfg has stopped working. A problem has caused the program to stop working...Close the Program." Any ideas as to what I'm missing? Our 11.0.6 version was working/running fine. Thanks!
Title: Re: Upgrade issue from 11.0.6 to 11.0.7
Post by: Jeff H. on 21 Nov 2017 11:36:10 AM
Your crypto keys and cogstartup might need to be recreated or hopefully copied to your configuration folder from a backup. The over the top install wipes out the configuration files (at least it did for me on 11.0.6 -> 11.0.7) so that might be causing your issues as the Cognos service might not be connecting to your content store.