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IBM Cognos Analytics Platform => Cognos Analytics => Administration and Security => Topic started by: dpccgf on 28 Jul 2017 01:08:24 PM

Title: Emails not sent although History Detials say yes.
Post by: dpccgf on 28 Jul 2017 01:08:24 PM
We are at 11.0.6, just converted from 10.2.2.  A report that is scheduled is running fine and is bursted correctly and the history details show all emails sent. However, some are saying no emails were received.  I am wondering is the history details are correct or if indeed Cognos can be giving incorrect messages. 
Title: Re: Emails not sent although History Detials say yes.
Post by: Kiran P on 28 Jul 2017 02:37:12 PM
Hi, is there any text / message in the body of the notification and is there an attachment  ? If so, can you try removing the text in body of the mail and run the schedule ?

We did see such a problem where if the body has text in a subscription that has an attachment then the mail is not received by users even though cognos says it has sent mail to x recipients.

Let us know what you find after trying this.

Thanks
Kiran

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