HI
I want to know the exact meaning of some technical words used by support guys:-
(a) Task
(b) Request
(c) Change Request
(d) Incident
(e) Problem
Please guys , i m supposed to know about these words are used in ticketing tool. For experienced resource its very simple
give the definition.
Best Regards
Inam
Quote from: inu on 06 Nov 2014 03:47:07 AM
HI
I want to know the exact meaning of some technical words used by support guys:-
(a) Task
(b) Request
(c) Change Request
(d) Incident
(e) Problem
Please guys , i m supposed to know about these words are used in ticketing tool. For experienced resource its very simple
give the definition.
Best Regards
Inam
Hi Inam,
This is a Cognos forum - and we're here to answer Cognos-related questions. I'd suggest you do some research - maybe by starting with a few internet searches to find materials on these terms? You may be lucky and find someone on here who responds with answers to these non-Cognos questions, but that might also be true if you asked questions about cookery or car maintenance too...
MF.