COGNOiSe.com - The IBM Cognos Community

IBM Cognos 10 Platform => Upgrading to Cognos 10 => Topic started by: AussiePete2011 on 24 Oct 2014 07:38:01 PM

Title: Cognos 10.2.1 FixPack3 - Firefox (non version specific) wont open Workbook
Post by: AussiePete2011 on 24 Oct 2014 07:38:01 PM
Here's another issue found

Cognos 10.2.1 FixPack3 - Firefox (non version specific).  Opens into a window with the circular timer but sits there running forever.

Cheers
AussiePete
Title: Re: Cognos 10.2.1 FixPack3 - Firefox (non version specific) wont open Workbook
Post by: Grim on 27 Oct 2014 10:37:02 AM
If you can, get a hold of FFox 19 or older and see if the same issue occurs. I know our 10.2.1 install has issues with FFox in RS on anything newer than FFox 19.
Title: Re: Cognos 10.2.1 FixPack3 - Firefox (non version specific) wont open Workbook
Post by: AussiePete2011 on 27 Oct 2014 03:17:42 PM
Hi Grim

Thanks, I did actually try FF17 ESR with the same result.  I suspect that as someone bdbits mentioned it may be environmental so I'll work through this on a VM and see if I can make it work or if not at least replicate this then send it through to IBM.  Oh joy.

Cheers and thanks
Have a great day
AussiePete
Title: Re: Cognos 10.2.1 FixPack3 - Firefox (non version specific) wont open Workbook
Post by: MFGF on 29 Oct 2014 08:37:09 AM
Quote from: AussiePete2011 on 27 Oct 2014 03:17:42 PM
Hi Grim

Thanks, I did actually try FF17 ESR with the same result.  I suspect that as someone bdbits mentioned it may be environmental so I'll work through this on a VM and see if I can make it work or if not at least replicate this then send it through to IBM.  Oh joy.

Cheers and thanks
Have a great day
AussiePete

I am running 10.2.1 FP3 and I'm using FireFox ESR24 with no noticeable issues. It sounds like an environment issue to me?

Cheers!

MF.
Title: Re: Cognos 10.2.1 FixPack3 - Firefox (non version specific) wont open Workbook
Post by: AussiePete2011 on 29 Oct 2014 04:15:36 PM
Hi all,

Ok, done some digging and found it's something about the webservers
We have 2 web servers
513 is IIS6 (32bit) Wintel 2003
696 is IIS7 (64bit) Wintel 2008

I'm just working through the settings at the moment.  More to come
Cheers