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IBM Cognos 10 Platform => Cognos 10 BI => Report Studio => Topic started by: dinos on 16 Jul 2014 02:15:47 PM

Title: Report displays blank..will only appear if you resize window/scroll?
Post by: dinos on 16 Jul 2014 02:15:47 PM
Hi,

I just upgraded to IE 11 and now all the reports are showing up blank unless I resize IE and scroll on the blank window.  This doesn't happen in Firefox, nor in IE 10 previously.  Am seeing this on 10.2.1 and 10.2.1 FP2.

Cognos is in trusted sites, popups are enabled, XSS filter is disabled, and site is the Compatability View list.  I am officially out of ideas, and looks like IBM is too.

Anyone have the same problem?  Misery is seeking company.
Title: Re: Report displays blank..will only appear if you resize window/scroll?
Post by: Karti on 16 Jul 2014 03:05:54 PM
It is quite possibly the browser that is at fault. Are you running your browser in compatibility mode when you go to Cognos?

Go here to view compatible browsers.
http://publib.boulder.ibm.com/infocenter/prodguid/v1r0/clarity-reports/report/html/prereqsForProduct?deliverableId=1330380859450#sw-13 (http://publib.boulder.ibm.com/infocenter/prodguid/v1r0/clarity-reports/report/html/prereqsForProduct?deliverableId=1330380859450#sw-13)
Title: Re: Report displays blank..will only appear if you resize window/scroll?
Post by: dinos on 16 Jul 2014 03:10:57 PM
Hi,

Already using Compatibility Mode.  Still have the problem.
Title: Re: Report displays blank..will only appear if you resize window/scroll?
Post by: bi4u2 on 17 Jul 2014 10:13:33 AM
If this just happened after you went to IE11, I would uninstall that Windows Update and IE will revert back to 10. This could save you some short term misery  :)
Title: Re: Report displays blank..will only appear if you resize window/scroll?
Post by: dinos on 17 Jul 2014 11:32:24 AM
Hi,

Yeah, reverting to IE 10 is fine but we have to go with IE 11 for other reasons.
Title: Re: Report displays blank..will only appear if you resize window/scroll?
Post by: Penny on 21 Jul 2014 12:30:09 PM
I think in IE 11 you have to add your Cognos gateway website to the 'websites you've' added to Compatibility View.  It works for me.  We are running 10.2.1 FP3.

Title: Re: Report displays blank..will only appear if you resize window/scroll?
Post by: dinos on 21 Jul 2014 12:36:19 PM
Hi,

The issue is caused by a page refresh problem in the Cognos viewer.  If you have more than 1 data source defined, and if the list of data sources requires you to scroll in order to click the OK button, the prompt page of the report will not display unless you resize the window in order to get the scroll bars to appear.  Very convoluted, but was reproduced by IBM on 10.2.1 using IE 11.  This does not occur in older IE versions.