COGNOiSe.com - The IBM Cognos Community

Planning & Consolidation => COGNOS Controller => Topic started by: Ian Leslie on 03 Jun 2014 09:09:57 AM

Title: Controller Will Terminate
Post by: Ian Leslie on 03 Jun 2014 09:09:57 AM
When a user is logging out of Controller (10.1.1) whether they are using the Log Out & Exit, or the Exit or the window exit they are constantly getting the 'Controller will terminate' splash window appear and stay there. The only way out is to log in as the ADM account and terminate through the Manage Active Users. now the funny thing is if the ADM user then tries to log out they can. I have checked one of the user accounts (who has the same rights as the ADM account) and everything looks the same. Has anyone encountered such a problem?
Title: Re: Controller Will Terminate
Post by: IBMrc on 03 Jun 2014 10:16:05 AM
Yes, I have seen this message before. The known causes/solutions are here:
http://www-01.ibm.com/support/docview.wss?uid=swg21611605

If that Technote does not help, I recommend that you create a support call with IBM Support.

Good luck!
Title: Re: Controller Will Terminate
Post by: Ian Leslie on 04 Jun 2014 02:40:11 AM
Thanks, I have already tried the tech note without success, so it looks like I will have to raise the call with IBM,  :)
Title: Re: Controller Will Terminate
Post by: Ian Leslie on 25 Jul 2014 10:28:46 AM
Hi,

I revisited this solution, and it does work, so setting the Variable 'javaeagerload' on the server only solved the problem