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Planning & Consolidation => COGNOS Planning => Topic started by: Marva55 on 08 May 2014 07:02:05 AM

Title: Cognos Planning - This application is unable to connect to its datastore
Post by: Marva55 on 08 May 2014 07:02:05 AM
Hi everyone,

Have any of you an idea why I recieve this error message popup followed by a page with same error message? ???

It's not always showing, so it's probably one of the two servers running the Cognos Planning services which has a issue.

What kind of SQL Server tools do I need to install on the servers running Cognos Planning?

(http://i287.photobucket.com/albums/ll152/Nejder/Cognos%20Planning%2010%201%201/Screenshot_2014-05-08_13-54-26.png)
(http://i287.photobucket.com/albums/ll152/Nejder/Cognos%20Planning%2010%201%201/Screenshot_2014-05-08_13-57-23.png)
Title: Re: Cognos Planning - This application is unable to connect to its datastore
Post by: ericlfg on 08 May 2014 07:13:45 AM
Hi,

Generally in these cases either the application database has been removed from the database server, or permissions for the application database have been modified in a way that removes access for the defined CAC user on the datastore object.
Title: Re: Cognos Planning - This application is unable to connect to its datastore
Post by: Marva55 on 08 May 2014 09:58:24 AM
Quote from: ericlfg on 08 May 2014 07:13:45 AM
Hi,

Generally in these cases either the application database has been removed from the database server, or permissions for the application database have been modified in a way that removes access for the defined CAC user on the datastore object.

Yeah you are right about that, when pressing the "configure" button on the datastore I recieve this error...

(http://i287.photobucket.com/albums/ll152/Nejder/Cognos%20Planning%2010%201%201/Screenshot_2014-05-08_16-41-10.png)

Then it continues and displays the configuration dialog window...

(http://i287.photobucket.com/albums/ll152/Nejder/Cognos%20Planning%2010%201%201/Screenshot_2014-05-08_16-44-23.png)

(http://i287.photobucket.com/albums/ll152/Nejder/Cognos%20Planning%2010%201%201/Screenshot_2014-05-08_16-47-21.png)

(http://i287.photobucket.com/albums/ll152/Nejder/Cognos%20Planning%2010%201%201/Screenshot_2014-05-08_16-52-28.png)

Something is wrong... but I don't know what causing theses issues? ???
Title: Re: Cognos Planning - This application is unable to connect to its datastore
Post by: ericlfg on 09 May 2014 08:17:47 PM
If you have the SQL management studio local on the CAC machine (or really any other EP server), try connecting to the datastore with the user / pass specified in the CAC.  If you're able to get in, make sure you can access the EP application databases without error.