Hello,
We had a base installation of Cognos BI 10.2.1 that was working fine. We then applied a few hotsites and fix packs to the environment, and afterwards, we encountered the following message when trying to browse to the Gateway URI:
DPR-ERR-2008
The dispatcher is unable to process the request. The request is
directed to an unknown service name: http://www.ibm.
com/xmlns/prod/cognos/sacamsrvc-internal/201301/.
Details
CAF-WRN-2082 An error has occurred. Please contact your administrator.
The complete error has been logged by CAF with SecureErrorID:2014-04-03-
14:57:20.143-#6
I tried everything under the sun to see what could have went wrong. Turns out that there is a hotsite that addresses this issue. The build of the hotsite is 10.2.5001.1023 (the old hotsite was 10.2.5002.1003)
As told by support, the issue is related to a new service introduced with 10.2.1 FP1 that allows user session information to be replicated across Content Manager servers, so that if a failover happens, the users won't be logged out and their session info will be preserved.
Hope this helps anyone in the future.
Hi,
I am facing this same issue when I installed 10.2.1 and Fix pack1.
Can you please help me on how to rectify this error. Thanks.
Regards
Joshua
Quote from: joshua_rk on 05 Aug 2014 04:24:47 AM
Hi,
I am facing this same issue when I installed 10.2.1 and Fix pack1.
Can you please help me on how to rectify this error. Thanks.
Regards
Joshua
Hi,
The detail is in the post above:
Quote from: tmathew81 on 04 Apr 2014 01:42:32 PM
As told by support, the issue is related to a new service introduced with 10.2.1 FP1 that allows user session information to be replicated across Content Manager servers, so that if a failover happens, the users won't be logged out and their session info will be preserved.
You need to get the stated hotsite fix from IBM and install it.
Cheers!
MF.