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IBM Cognos 10 Platform => Upgrading to Cognos 10 => Topic started by: EarthDog on 23 Sep 2013 01:32:27 PM

Title: Login screen html rendering problem
Post by: EarthDog on 23 Sep 2013 01:32:27 PM
I have just upgraded my dev server from 10.1.1 -> 10.2.1 FP1

The issue i am having is that the html in the login screen seems "broken". Background is missing fonts are different e.t.c

See here in the attachements. One screen shot is the normal one and the second is the problematic one.

The same happens either in the login screen of framework/transformer or from a web browser.

I have double checked the installation guide and i have audited security in the installation but i cant figure it out.

After i login the portal seems ok but i havent tested it 100% to see if the rendering is ok.

Has anyone any ideas?

(http://s14.postimg.org/fjvyg5g5t/Snap3.jpg)

(http://s14.postimg.org/9k87chvdd/Snap4.jpg)
Title: Re: Login screen html rendering problem
Post by: hardstep on 23 Sep 2013 02:02:45 PM
Hi there,
Since 10.2.1 the blue IBM swoosh disappeared only to be replaced by the grey sinister backdrop.
So the view you are seeing is expected behaviour since upgrading.
One thing that I did notice - was that the font size on the login screen has increased since installing 10.2.1 fix pack 1. Not sure why...
Title: Re: Login screen html rendering problem
Post by: EarthDog on 23 Sep 2013 02:17:50 PM
they also replaced the blue screen that appears instantly when visiting the login screen?

Also i can see in the ps\login\images the old pngs with swoosh.png in them...

So the strange thing is the size of the font...
Title: Re: Login screen html rendering problem
Post by: MFGF on 03 Oct 2013 07:32:35 AM
Yep - it's all changed. Just make sure you have cleared your browser cache - both when moving to 10.2.1 and after installing the 10.2.1 FP1 fix pack.

Cheers!

MF.
Title: Re: Login screen html rendering problem
Post by: EarthDog on 03 Oct 2013 08:38:09 AM
thanks!