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IBM Cognos 10 Platform => Cognos 10 BI => Report Studio => Topic started by: ricky_ru on 12 Aug 2013 10:19:02 AM

Title: Firefox hangs forever when open RS
Post by: ricky_ru on 12 Aug 2013 10:19:02 AM
When I tried to open a report with RS, I found the the popup window hangs there forever. Please check the attached image.(cognos 10.1.1, firefox; 17.0.1, 17.0.6, 23)
Is there something related to browser setting? I have tried some options but still not work.
I did not see this problem when using IE.
Title: Re: Firefox hangs forever when open RS
Post by: sir_jeroen on 12 Aug 2013 11:40:03 AM
Popup Blocker enabled?
Title: Re: Firefox hangs forever when open RS
Post by: Satheesh on 13 Aug 2013 12:38:15 AM
Hi,


That may be because of Pop Blocker.


In Firefox...


Tools --> Options --> Content (tab) --> Block pop-up windows


either you have to deselect the Block Pop-up windows or click on right side Exception button there you have to provide the site name in Address of website Box and click on Allow button. And re run the URL.
Title: Re: Firefox hangs forever when open RS
Post by: ricky_ru on 13 Aug 2013 03:50:35 AM
I tried to deselected that but it did not work.
Title: Re: Firefox hangs forever when open RS
Post by: Satheesh on 13 Aug 2013 04:13:24 AM
Hi,
majorly that problem with Popup Blocker only try to change some settings in your Firefox. may be java script disabled...
check all

Title: Re: Firefox hangs forever when open RS
Post by: ricky_ru on 02 Sep 2013 04:41:10 AM
If I use the ip address to access the gateway OR use the FF privacy mode, it will be ok. 

strange problem.
Title: Re: Firefox hangs forever when open RS
Post by: adik on 02 Sep 2013 08:11:49 AM
cognos support only the ESR version of firefox
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