Hi,
when I am installing Cognos BI developer edition (version 10.1) in Windows 7,
I am getting an error "Unable to start the IBM Cognos BI Developer Edition service. Install will exit"
Appreciate any one would provide the solution for this?
Are there any errors in cogserver.log that can shed any light on what's happening?
MF.
java.io.IOException: Cannot run program ""C:\Program": CreateProcess error=2, The system cannot find the file specified.
class com.ibm.cognos.express.sdk.core.ExpressSDKException
com.ibm.cognos.express.sdk.core.ExpressSDKException: java.io.IOException: Cannot run program ""C:\Program": CreateProcess error=2, The system cannot find the file specified.
Cause: java.io.IOException: Cannot run program ""C:\Program": CreateProcess error=2, The system cannot find the file specified.
Stack Trace:
java.lang.ProcessBuilder.start(ProcessBuilder.java:460)
java.lang.Runtime.exec(Runtime.java:605)
java.lang.Runtime.exec(Runtime.java:443)
java.lang.Runtime.exec(Runtime.java:340)
com.ibm.cognos.express.installer.ia.custom.uninstall.CommandHelper.runCommand(CommandHelper.java:42)
com.ibm.cognos.express.installer.ia.custom.CXServiceStartHandler.registerService(CXServiceStartHandler.java:73)
com.ibm.cognos.express.installer.ia.custom.CXServiceStartHandler.install(CXServiceStartHandler.java:54)
com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
com.zerog.ia.installer.GhostDirectory.install(DashoA10*..)
com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
com.zerog.ia.installer.Installer.install(DashoA10*..)
com.zerog.ia.installer.actions.InstallProgressAction.n(DashoA10*..)
com.zerog.ia.installer.actions.ProgressPanelAction$1.run(DashoA10*..)
Stack Trace:
com.ibm.cognos.express.installer.ia.custom.uninstall.CommandHelper.runCommand(CommandHelper.java:56)
com.ibm.cognos.express.installer.ia.custom.CXServiceStartHandler.registerService(CXServiceStartHandler.java:73)
com.ibm.cognos.express.installer.ia.custom.CXServiceStartHandler.install(CXServiceStartHandler.java:54)
com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
com.zerog.ia.installer.GhostDirectory.install(DashoA10*..)
com.zerog.ia.installer.InstallablePiece.install(DashoA10*..)
com.zerog.ia.installer.Installer.install(DashoA10*..)
com.zerog.ia.installer.actions.InstallProgressAction.n(DashoA10*..)
com.zerog.ia.installer.actions.ProgressPanelAction$1.run(DashoA10*..)
Status: ERROR
Additional Notes: ERROR - Error Starting IBM Cognos BI Developer Edition Service
Custom Action: com.ibm.cognos.express.installer.ia.custom.CXServiceStartHandler
Status: SUCCESSFUL
Failure:Could not start IBM Cognos BI Developer Edition service
Status: FATAL ERROR
Are you running the installer with Administrative privileges? It looks like it's getting confused with trying to run files it's copied in - perhaps because it doesn't have privileges to do so?
Just a thought...
MF.