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Planning & Consolidation => COGNOS Planning => Topic started by: janardhancp84 on 04 Jul 2012 01:08:02 PM

Title: unable to access Analyst and contributor 8.4.1 in windows 7.
Post by: janardhancp84 on 04 Jul 2012 01:08:02 PM
Can you please any body help me on this. I am getting lot of incidents with cognos planning 8.4.1 in Wnidows 7 platform. can you please assist any body.


Thanks in advance.

Janardhan
Title: Re: unable to access Analyst and contributor 8.4.1 in windows 7.
Post by: ericlfg on 04 Jul 2012 01:15:40 PM
Hi Janardhan,

We'll need a little more information about what the problem is.  Please provide any error messages and a description of the problem.
Title: Re: unable to access Analyst and contributor 8.4.1 in windows 7.
Post by: janardhancp84 on 05 Jul 2012 01:15:15 PM
Failed to update the registry. The system was trying to write to the key: JKEY_CURRENT_USER\Software\Cognos\Analyst
Possible reason could be insufficeient rights to write to this part of the regisrty.


Thanks
Janardhan
Title: Re: unable to access Analyst and contributor 8.4.1 in windows 7.
Post by: ericlfg on 05 Jul 2012 02:00:15 PM
Please take a look at this IBM technote:

http://www-01.ibm.com/support/docview.wss?uid=swg21472649
Title: Re: unable to access Analyst and contributor 8.4.1 in windows 7.
Post by: janardhancp84 on 07 Jul 2012 11:07:09 AM
Yes, We followed those steps before post this topic. After following those steps also User not able to access analyst.

Can you please help me on this?

Thanks in advance.
Title: Re: unable to access Analyst and contributor 8.4.1 in windows 7.
Post by: ericlfg on 07 Jul 2012 07:20:30 PM
To confirm, the exact same error is encountered after following these instructions? 

I've run into this error many times in the past due to the way the software interacts with a 64bit operating system.  So, any new systems I need to install these steps are followed and the error never occurs. 

I've attached a screenshot of a registry from one of my 2k8 r2 test case environments.  Take a look at it and compare it to your system.  Please note though that the install is c10 and will be different, however, the main parts are the same.
Title: Re: unable to access Analyst and contributor 8.4.1 in windows 7.
Post by: janardhancp84 on 15 Jul 2012 12:23:49 PM
I opened your attachment but I found that's related to Cognos Planning 10. will I need to follow those steps in Cognos 8.4.1. can you please clarify my doubt.


Thanks For advance.

Janardhan
Title: Re: unable to access Analyst and contributor 8.4.1 in windows 7.
Post by: janardhancp84 on 21 Aug 2012 11:57:24 AM
Hi,

Analyst error failed to update the registry. The system was trying to write to the key:
HKEY_CURRENT_USER\software\Cognos\Analyst possible reason could be insufficient rights to write to this part of the registry.


Thanks
Janardhan
Title: Re: unable to access Analyst and contributor 8.4.1 in windows 7.
Post by: ericlfg on 21 Aug 2012 02:25:42 PM
In the TN I referenced initially, there is a section regarding the 8.4.1 version and what you need to do and confirm.

http://www-01.ibm.com/support/docview.wss?uid=swg21472649

From my screen shot that I provided earlier, where it says Planning101, for your environment it will say Planning841.
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