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IBM Cognos 10 Platform => Cognos 10 BI => Report Studio => Topic started by: carol_olsen on 29 Feb 2012 01:55:16 PM

Title: Blank Report Output in Cognos Viewer when Running Report from Report Studio
Post by: carol_olsen on 29 Feb 2012 01:55:16 PM
My client is trying to run a report (any report) in any format from within Report Studio and every time, she gets a blank output page. There are no prompts, etc - this is not data driven.  We run the same report from Cognos Connection and data appears in the output window.

All browser settings have been checked and have the appropriate settings for Cognos. The server is also set as a trusted site. We have re-registered msxml3.dll.  Pop up blockers are off, add ins have been disabled.  This is IBM Cognos 10.1. and IE8. We do not have another browser available to test on this pc. Other users are successful on their own pcs but if they log on to the problem pc with their ids, they are not able to run reports from within Report Studio.
The problem is definitely pc specific and probably browser specific. Any ideas?
Title: Re: Blank Report Output in Cognos Viewer when Running Report from Report Studio
Post by: Grim on 29 Feb 2012 02:13:53 PM
Is this specific to a report output format? IE. HTML vs Excel?

What formats work or don't work?

If it's CSV and/or Excel see this:
http://www-01.ibm.com/support/docview.wss?uid=swg21392906
Title: Re: Blank Report Output in Cognos Viewer when Running Report from Report Studio
Post by: Ann on 11 Apr 2014 05:04:19 AM
I am facing this same Issue. :(
Its when I try to run my report in HTML... though I have not tried othere report outputs.

Note:I am using Cognos 10.2.1

Admin Expertise.. please help
Title: Re: Blank Report Output in Cognos Viewer when Running Report from Report Studio
Post by: Raghuvir on 11 Apr 2014 07:01:14 AM
Hi,

Is the Enable XSS Filter enables for the web browser in the security setting ? if  yes try disabling it. Also try using the web browser in compatibility mode.

Regards
Title: Re: Blank Report Output in Cognos Viewer when Running Report from Report Studio
Post by: dinos on 16 Jul 2014 02:19:55 PM
Same problem.  Would love to hear back if anyone has figured this one out.
Title: Re: Blank Report Output in Cognos Viewer when Running Report from Report Studio
Post by: Karti on 16 Jul 2014 03:07:34 PM
Make sure you are running in compatibility mode if you are using IE 10/11.
Title: Re: Blank Report Output in Cognos Viewer when Running Report from Report Studio
Post by: dinos on 16 Jul 2014 03:11:13 PM
Hi,

Already using Compatibility Mode.  Still have the problem.
Title: Re: Blank Report Output in Cognos Viewer when Running Report from Report Studio
Post by: abhi4u05 on 24 Jul 2014 01:47:21 AM
Hi,

Did you manage to figure out the issue ? Looks like its related to browser setting only.
Title: Re: Blank Report Output in Cognos Viewer when Running Report from Report Studio
Post by: dinos on 24 Jul 2014 07:40:54 AM
In our case, the issue was caused by having to scroll on the data source prompt page prior to displaying the actual report prompt page.  By scrolling, Cognos does not properly scroll back up as part of rendering the prompt page.  It was confirmed by IBM and is listed as a bug in 10.2.1.
Title: Re: Blank Report Output in Cognos Viewer when Running Report from Report Studio
Post by: hanfrie on 25 Jul 2014 07:17:21 AM
We have had multiple unexplicable errors on Cognos 10.1/10.2 in combination with IE8. When we migrated to IE10, all those issues were gone....
Title: Re: Blank Report Output in Cognos Viewer when Running Report from Report Studio
Post by: marre on 05 Aug 2015 07:13:48 AM
According to the release notes of Cognos 10.2.2 FP8, this issue should have been fixed (see APAR http://www-01.ibm.com/support/docview.wss?uid=swg27038339#tab_10218)

Can anyone confirm this?
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