Print Page - User cannot open elist item in Contributor 8.4.1

Title: User cannot open elist item in Contributor 8.4.1
Post by: jeffowentn on 04 Apr 2011 05:07:21 PM

User receives the following error message:

The user can click on the elist node and the file is attempted to be downloaded and installed. After install "completes," clicking on the node again yields the attached image.

The user is on IE7 and Windows Vista, trying to use Contributor 8.4.1.

Jeff

Title: Re: User cannot open elist item in Contributor 8.4.1
Post by: ericlfg on 04 Apr 2011 05:32:14 PM

Hey Jeff,

No other users experience the issue? Is this a new user / install on a system that had an older version of contributor?

Couple things I would try:
1. Clear out all cookies / internet history
2. Hit the server using FQDN as well as via IP
3. Install the client manually using the MSI's
4. Confirm if there is a proxy being used on this user's system

Maybe something in there will lead you down the right path?

Cheers

Title: Re: User cannot open elist item in Contributor 8.4.1
Post by: jeffowentn on 06 Apr 2011 03:14:35 PM

I suspect it's a proxy issue - only a couple of users have experienced, this and there does not seem to be a trend...I'll look at the proxy again, in the morning.

Thanks!

Title: Re: User cannot open elist item in Contributor 8.4.1
Post by: jeffowentn on 07 Apr 2011 09:07:29 AM

Thanks, Eric!

This was simply a proxy issue...problem solved.

Title: Re: User cannot open elist item in Contributor 8.4.1
Post by: ericlfg on 07 Apr 2011 09:11:33 AM

Great to hear you got it sorted out, Jeff! :)

Cheers!

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Planning & Consolidation => COGNOS Planning => Topic started by: jeffowentn on 04 Apr 2011 05:07:21 PM