i tried with Copy to this user's profile but nothing happen.
the source and the target users have all permissions .
thanks ayelet.
try copying the users profile content etc to a public folder as this is the recommended method as per IBM Cognos technotes
http://publib.boulder.ibm.com/infocenter/rentrpt/v1r0m1/index.jsp?topic=/com.ibm.swg.im.cognos.ug_cra.8.4.1.doc/ug_cra_i_UserProfiles.html
Cheers
Peter B