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IBM Cognos 10 Platform => Cognos 10 BI => Business Insight / Cognos Workspace => Topic started by: Alan.Richmond on 15 Dec 2010 11:46:03 PM

Title: Cognos 10 How To Videos
Post by: Alan.Richmond on 15 Dec 2010 11:46:03 PM
Hi,  does anyone know what ports or files need to be opened to allow the How To Videos to be accessed from inside a firewall.

We are getting this error?

This how-to video could not be accessed.
A network policy or firewall could be blocking your access to the public IBM Web site that hosts the how-to videos.
Title: Re: Cognos 10 How To Videos
Post by: rcoon on 20 Dec 2010 01:09:46 PM
I see the same error.  Does anyone know the URL to access the videos directly?

rob
Title: Re: Cognos 10 How To Videos
Post by: kmuller on 22 Dec 2010 11:05:01 AM
I am seeing this same error.  This cannot be a hard fix...
Title: Re: Cognos 10 How To Videos
Post by: cognostechie on 22 Dec 2010 12:19:03 PM
I turned off CAF but still the same message. That message is very well displayed. Looks like their web site hosting it may not be up. I don't know what was supposed to be shown but this link shows a demo of Business Insight which also shows 'how-to' do things.

http://www-01.ibm.com/software/analytics/cognos/business-insight/trials-demos.html
Title: Re: Cognos 10 How To Videos
Post by: sir_jeroen on 25 Dec 2010 02:34:12 PM
Add *.ibm.com to the list of valid domains under Cognos Application Firewall
Title: Re: Cognos 10 How To Videos
Post by: cognostechie on 25 Dec 2010 04:08:01 PM
That worked. Thanks !
Title: Re: Cognos 10 How To Videos
Post by: kmuller on 28 Dec 2010 01:13:06 PM
Support told me this was a known issue and the steps above are a work around.
Title: Re: Cognos 10 How To Videos
Post by: isap on 11 May 2011 06:42:58 AM
I have the same issue and followed the same steps of adding *.ibm.com but didn't work.....any advice would be appreciated. Thanks in advance.
Title: Re: Cognos 10 How To Videos
Post by: Alan.Richmond on 12 May 2011 11:22:02 PM
Yes I also added the *.ibm.com entry to CAF and it still doesn't work
Title: Re: Cognos 10 How To Videos
Post by: AussiePete2011 on 13 May 2011 12:21:33 AM
Hi guys,

There's a known defect with using the * in your valid domains in 8.4.  Its a hotsite that allows for the wild card * to be used.  Otherwise you are forced to add every permutation likely to be hit in your company domain.

I'll have to see if I can remember which hotsite it is and I'm not entirely sure its fixed in 8.4.1 as yet.

Cheers
Peter B
Title: Re: Cognos 10 How To Videos
Post by: AussiePete2011 on 13 May 2011 12:24:50 AM
found it

Support & downloads

PM01752: AFTER ADDING A VALID 2LD INTO CAF, YOU CANNOT CREATE URLS IN COGNOS CONNECTION WHICH REFERENCE A SUBDOMAIN OF THAT 2LD.
APAR status

    Closed as program error.

Error description

    IBM Cognos 8
    An error has occurred
    DPR-ERR-2079 Firewall Security Rejection.  Your request was
    rejected by the security firewall
    CAF rejection details are available in the log.  Please contact
    your administrator

Problem conclusion

    The capability of adding a wildcard to the beginning of the
    domain string to specify the validity of that domain and all its
    sub-domains has been added.

    For example,
    specifying *.ibm.com
    will allow .ibm.com and all its sub-domains:
    .ottawa.ibm.com
    .riverside.ottawa.ibm.com
    .toronto.ibm.com

Cheers
Peter B
Title: Re: Cognos 10 How To Videos
Post by: isap on 20 May 2011 03:55:31 AM
Guess it will get fixed in of the Fixpacks...as usual.....the direct link to the videos is: http://public.dhe.ibm.com/software/data/cognos/support/en/training/bi/index.html?id=1HTTP/1.1 (http://public.dhe.ibm.com/software/data/cognos/support/en/training/bi/index.html?id=1HTTP/1.1)
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