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IBM Cognos 8 Platform => COGNOS 8 => Framework Manager => Topic started by: karumudi7 on 13 Nov 2010 04:15:32 AM

Title: ERROR: Unable to access service at URL:
Post by: karumudi7 on 13 Nov 2010 04:15:32 AM
In frame work manager, I am getting the error:

Unable to access service at URL:

http://localhost:80/cognos8/cgi-bin/cognos.cgi?b_action=xts.run&m=portal/close.xts

Please check that your gateway URI information is configured correctly and that the service is available.

For further information please contact your service administrator.

To open my cognos: the URL is http://karumudi/cognos4 , this link is working fine.

I am using COGNOS 8.4 version

Help me in this...
Title: Re: ERROR: Unable to access service at URL:
Post by: cognostechie on 13 Nov 2010 11:06:39 AM
That 'lcoalhost:80' in Cognos Configuration should be what you used to access the web page.
You said it is   http://karumudi/cognos4  Make it the same in configuration. It tells me that you
created a virtual directory in the web server with the name cognos4 not cognos8.
Title: Re: ERROR: Unable to access service at URL:
Post by: karumudi7 on 13 Nov 2010 11:32:42 AM
First I created with the name Cognos8 but the browser environment is not opening.
So in IIS I deleted this and created a new one with name Cognos4.

You said change it in config... Can u plz tell me where it is??
I am a newbie to cognos...Just learning.


Thank U.
Title: Re: ERROR: Unable to access service at URL:
Post by: cognostechie on 13 Nov 2010 02:47:05 PM
Open Cognos Configuration, on the lest pane, click 'Environment', on the right pane, you will see a bunch of settings for the URL. Whereever you see:

localhost:80/cognos8  - Replace it with karumudi/cognos4
localhost:9300           - Replace it with karumudi:9300  

If you have any other number instead of 9300, keep it same, do not replace that.
Title: Re: ERROR: Unable to access service at URL:
Post by: cognostechie on 13 Nov 2010 02:49:01 PM
If that does not work, check if your computer is part of a domain. If so, qualify domain name before the computer name..

Ex: Domain = companyname.com
It should be companyname.com.karumudi
Title: Re: ERROR: Unable to access service at URL:
Post by: karumudi7 on 13 Nov 2010 08:14:19 PM
Quote from: cognostechie on 13 Nov 2010 02:47:05 PM
Open Cognos Configuration, on the lest pane, click 'Environment', on the right pane, you will see a bunch of settings for the URL. Whereever you see:

localhost:80/cognos8  - Replace it with karumudi/cognos4
localhost:9300           - Replace it with karumudi:9300  

If you have any other number instead of 9300, keep it same, do not replace that.

Thank you, it worked. We have to change in both Server & Model Configuration. Now working fine.
Title: Re: ERROR: Unable to access service at URL:
Post by: vasadikiran on 16 Nov 2010 11:01:58 AM
very simple option like
Right click MY Computer-> go to Computer Name.

find fulcomputer name: cogserv

in you system computer name is cogserv means
you have to use

http://cogserv/cognos8

first part is computer name (cogserv) and second part IIS Virtual directory name( cognos8)

Regards
Kiran Kumar vasadi
http://kiranvasadi.blogspot.com

.