Uninstall Help

[srinu1253]

I need to uninstall Cognos 8.4 and reinstall again as it is not working properly.Can any one help what are the steps I need to take care after uninstalling cognos.I can see the services of previous installation how to delete these services(Run-services.msc) because when i installed Cognos after uninstalling it was saying another services was existing...

Please tell me what are steps i need to take care when i uninstall cognos8.4 so that it helps me installing Cognos 8.4 properly.

[tupac_rd]

Stop the existing service under Services, and make it start manually, so it won't start when you start your PC etc., If you don't want to install at a different folder location, then delete the existing c8 folder. When you install the new version, before you start the service for the 1st time, under Cognos Configuration, rename the service from IBM Cognos 8  to something else like Cognos 8.4 (should be unique, not existing in your services list) or similar. Now you should not have issues when you configure and start Cognos.

HTH
2pac