DefaultSender - default@noticecast.com ???

[d4d]

I have problem!!!

Options:
Cognos Configuration\Notification\DefaultSender: bla-bla@bla-bla.com
Delivery Service\Advanced Options: AlwaysUseDefaultSender - True

Why all messages come from - default@noticecast.com???

BI - IBM Cognos 8.4
OS - Windows 2003
DB - Oracle 10g

Help me please!!!!!

[MMcBride]

This is a known bug in 8.4

Please contact your sales rep to have his post a bug fix request on this, the more people that report it the faster it should be fixed.

Bug # 613183

[IceTea]

Workaround:

Go to your Cognos-Folder cognos\c8\configuration and open the cogstartup.xml

Locate section


      <!-- DefaultSender: Specifies the email address of the sender.  -->
      <!-- This setting specifies the email address of the 'sender' of outgoing messages. Use
           a valid email address.  -->
      <crn:parameter name="DefaultSender">
        <crn:value xsi:type="xsd:string">notifications@cognos.com</crn:value>
      </crn:parameter>


Change
      <crn:parameter name="DefaultSender">
to
      <crn:parameter name="defaultSender">

and enter your choice of Sender in
        <crn:value xsi:type="xsd:string">blablablabla@blabla.com</crn:value>


Now your emails are sent from this adress.

BIG PROBLEM WITH THIS WORKAROUND:
EVERY TIME (!) you SAVE Settings in your Cognos-Configuration-GUI, THIS Parameter is automatically changed back to the false one...

[d4d]

do not work it  :(

[IceTea]

Notice three things:

1.) in the xml-File, there are two different sections which contain a parameter "DefaultSender". The one to change is the second, not the first.
2.) important is to change the "D" from "DefaultSender" in "d" ("defaultSender"), otherwise it won't work.
3.) Restart Cognos-Service (reboot machine oder restart from Cognos-Configuration-GUI, but remember: DON'T SAVE HERE!)

[d4d]

Notice three things:

1.) in the xml-File, there are two different sections which contain a parameter "DefaultSender". The one to change is the second, not the first.
2.) important is to change the "D" from "DefaultSender" in "d" ("defaultSender"), otherwise it won't work.
3.) Restart Cognos-Service (reboot machine oder restart from Cognos-Configuration-GUI, but remember: DON'T SAVE HERE!)

Excellent!!!!
Only start service IBM Cognos 8  from Windows Computer Management.

Very big thanks!!!

[geneo]

I just ran into the same problem. Thanks for this post.

There is a hot fix for this now, defect 613813. Cognos is sending it out now. So if you have this issue, get the hot fix.