Error When Configuring Cognos 8.2 with 11g

[Desperado]

Hi All,

There seems to be a jre error, when i'm trying to install cognos 8.2 with oracle 11g. My jre version is build 1.4.2_16-b05.
Does it have any issues with Cognos?
Thanks in Advance.



[Start Service]
1. 14:47:30, 'LogService', 'StartService', 'Success'.
2. 14:47:38, 'com.cognos.pogo.contentmanager.coordinator.ActiveCMControl', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

3. 14:47:38, 'ContentManager', 'getActiveContentManager', 'Failure'.
DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.
4. 14:47:38, 'com.cognos.pogo.contentmanager.coordinator.ActiveCMControl', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

5. 14:47:38, CM-SYS-5007 Content Manager build 8.2.1587.0 failed to start! Review the Content Manager log files and then contact your system administrator or customer support.

oracle/jdbc/driver/OracleDriver (Unsupported major.minor version 49.0)



Runtime Exception stack trace:

java.lang.UnsupportedClassVersionError: oracle/jdbc/driver/OracleDriver (Unsupported major.minor version 49.0)   at java.lang.ClassLoader.defineClass0(Native Method)
   at java.lang.ClassLoader.defineClass(ClassLoader.java:539)
   at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:123)
   at java.net.URLClassLoader.defineClass(URLClassLoader.java:251)
   at java.net.URLClassLoader.access$100(URLClassLoader.java:55)
   at java.net.URLClassLoader$1.run(URLClassLoader.java:194)
   at java.security.AccessController.doPrivileged(Native Method)
   at java.net.URLClassLoader.findClass(URLClassLoader.java:187)
   at com.cognos.pogo.isolation.ParanoidClassLoader.loadClass(ParanoidClassLoader.java:107)
   at java.lang.ClassLoader.loadClass(ClassLoader.java:235)
   at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:302)
   at java.lang.Class.forName0(Native Method)
   at java.lang.Class.forName(Class.java:141)
   at com.cognos.cm.dbstore.CMDbStoreFactory.getInitialConnection(CMDbStoreFactory.java:1816)
   at com.cognos.cm.dbstore.CMDbStoreFactory.initContentIndependentBeforeLock(CMDbStoreFactory.java:1952)
   at com.cognos.cm.dbstore.CMDbStore.initializeContentIndependentBeforeLock(CMDbStore.java:4592)
   at com.cognos.cm.server.CMServlet.initializeContentStoreContentIndependentBeforeLock(CMServlet.java:2318)
   at com.cognos.cm.server.CMServlet.init(CMServlet.java:2046)
   at com.cognos.cm.server.ContentManager.start(ContentManager.java:280)
   at com.cognos.cm.server.ContentManagerLifecycleHandler.start(ContentManagerLifecycleHandler.java:68)
   at com.cognos.pogo.services.DefaultHandlerService.start(DefaultHandlerService.java:100)
   at com.cognos.pogo.services.DispatcherServices.startInititalServices(DispatcherServices.java:415)
   at com.cognos.pogo.transport.PogoServlet$PogoStartup.run(PogoServlet.java:565)
   at java.lang.Thread.run(Thread.java:534)

6. 14:47:39, 'MonitorService', 'StopService', 'Success'.
7. 14:47:39, 'MonitorService', 'StopService', 'Success'.
8. 14:47:39, 'CPS Producer Registration Service', 'StopService', 'Success'.
9. 14:47:39, 'CPS Producer Registration Service', 'StopService', 'Success'.
10. 14:47:39, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

11. 14:47:39, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

12. 14:47:39, 'DeliveryService', 'StopService', 'Success'.
13. 14:47:39, 'DeliveryService', 'StopService', 'Success'.
14. 14:47:39, 'ContentManagerService', 'StopService', 'Success'.
15. 14:47:39, 'ContentManagerService', 'StopService', 'Success'.
16. 14:47:39, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

17. 14:47:39, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

18. 14:47:41, 'EventService', 'StopService', 'Success'.
19. 14:47:41, 'EventService', 'StopService', 'Success'.
20. 14:47:41, 'JobService', 'StopService', 'Success'.
21. 14:47:41, 'JobService', 'StopService', 'Success'.
22. 14:47:41, 'BatchReportService', 'StopService', 'Success'.
23. 14:47:41, 'BatchReportService', 'StopService', 'Success'.
24. 14:47:41, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

25. 14:47:41, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

26. 14:47:41, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

27. 14:47:41, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

28. 14:47:41, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

29. 14:47:41, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

30. 14:47:41, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

31. 14:47:41, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

32. 14:47:41, 'AgentService', 'StopService', 'Success'.
33. 14:47:41, 'AgentService', 'StopService', 'Success'.
34. 14:47:41, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

35. 14:47:41, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

36. 14:47:41, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

37. 14:47:41, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

38. 14:47:41, 'ReportService', 'StopService', 'Success'.
39. 14:47:41, 'ReportService', 'StopService', 'Success'.
40. 14:47:41, 'Cubics Service', 'StopService', 'Success'.
41. 14:47:41, 'Cubics Service', 'StopService', 'Success'.
42. 14:47:41, 'reportDataService', 'StopService', 'Success'.
43. 14:47:41, 'reportDataService', 'StopService', 'Success'.
44. 14:47:41, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

45. 14:47:41, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

46. 14:47:41, 'LogService', 'StopService', 'Success'.
47. 14:47:41, 'LogService', 'StopService', 'Success'.
48. [ ERROR ] CFG-ERR-0103 Unable to start Cognos 8 service.
Execution of the external process returns an error code value of '1'.





Java HotSpot(TM) Client VM (build 1.4.2_16-b05, mixed mode)

[kolonell]

Hi Desperado

11G isn't listed as a supported Content store Database (or reporting for that matter) hence it hasn't been tested on C8.2 (11g was not released yet at the time C8.2 came out). So yes it is safe to assume that there could be "some" issues.

As for the error : it simply means you'll need to find a other jdbc driver to connect to the DB. Of the top of my head It'd would have to be a ojdbc14.jar from a Oracle 10 install.   

[Desperado]

Yes, I copied the ojdbc14.jar file too. I even tried changing the version of java. But it didn't work. May be i have to go with 8.4. ... Thought to give it a try with 8.2.
Thanks for the help.