Need Help Please

[jra0109]

I have no idea what I'm doing in this program. My boss tossed it on me & I've never worked with COGNOS before. I'm a TIBCO admin. The problem I'm having is that I've been trying to install & configure the C8.3 upgrade from C8 & I'm getting this error from the UNIX box when I try to test the cryptographic tab.

"
$ ./cogconfig.sh
Using /app/IBM/WebSphere/AppServer/java/jre/bin/java
08/04/2008,15:28:05,Err,CAM-CRP-1085 An error occurred while verifying that the security provider classes were loaded. Reason: java.lang.ClassNotFoundException: org.bouncycastle125.jce.provider.BouncyCastleProvider
08/04/2008,15:28:05,Err,CAM-CRP-1054 No configuration was loaded., com.cognos.crconfig.data.crypto.CAMFactory.createConfiguringSession(CAMFactory.java:36)
08/04/2008,15:28:05,Err,com.cognos.crconfig.data.DataManagerException: CAM-CRP-1054 No configuration was loaded., com.cognos.crconfig.data.DataManager.generateCryptoKeys(DataManager.java:2695)
"

Can anyone please help?

[CognosPolzovatel]

Any possibility to switch to a Windows box, versus Unix? ;-)

Here's what KB 1018339.2 possibly has to say about your error message:


"CAM-CRP-1085"
The root user account was used to copy the java security files from cognos8/bin/gre/1.3.1/lib/ext, but a Cognos specific user account was being used to start the configuration program.

Solution: Ensure that all the files referenced in the JAVA_HOME/* environment variable are readable by the user running cogconfig.sh.

Hope this helps & hope it's not too late.

[rockytopmark]

...or set the service to run using the root user account maybe?

[kadhir]

Hi,
I may be late to give you reply.. but i will be useful for others who look for. I got the same problem and rectified.

1. In Windows services, I changed the Logon information as Administrator for Cognos Service.
2. I copied Classes12.zip and OJDBC14.jar to JAVA_HOME and renamed CLASSESS12.ZIP to CLASSES12.JAR.

It started working immediately...Hope this helps...
good luck.....

[Darek]

Did you remember to copy the jar files from Cognos' bin\jre\(version here}\lib\ext to your JRE's lib\ext directory?

Just a thought.