excel,csv format reports are not opening

[sspk]

HI All,
I am  developing a report in query studio and trying to run it , it run's very well in html and pdf but when i am trying to run the report in any of the excel formats or csv format, it starts running the report and all of a sudden the window closes.
I checked the  KB#1015618.1 , KB #1014647, and even checked the internet options  and ensure that no popup blockers preventing cognos connection.But nothing is working out.any suggestions will help me a lot.
Thanks......... ???

[rockytopmark]

Try to Press Ctrl key while you are opening

[sspk]

Try to Press Ctrl key while you are opening

thanks ,this worked out

[Ty Clabbers]

do you have the google or yahoo toolbar installed? This is the first question i ask my users when they have this problem. Thing is, most don't know they have it installed and those who do know don't know there is also a popupblocker in these.

[sspk]

do you have the google or yahoo toolbar installed? This is the first question i ask my users when they have this problem. Thing is, most don't know they have it installed and those who do know don't know there is also a popupblocker in these.

Yes i checked things like yahoo& google tool bars and  the popup blocker things.
But now its working by holding the ctrl key(may be there are some hidden popup blockers that's why)