mod2_cognos.so issue - UTF8 error

[dropkickmurphy]

Hi All,

When I have the apache module (mod2_cognos.so) loaded and configured as soon as I authenticate (via AD) apache returns a blank page and the following error is reported in the gwmod2.log file:

16:05:32 - 27536 ERROR t:3086911168 Caught a CCLThrowable: <Exception Name="I18NRuntimeError" Error="-3" Severity="Fatal"><Messages><MessageText>The specified encoding is not valid: "UTF8".</MessageText></Messages><TraceInfo><Trace Text="i18n/cpp/i18n_converter.cpp(1525): I18NRuntimeError: CCL_RETHROW: "/><Trace Text="i18n/cpp/i18n_converter.cpp(285): I18NRuntimeError: CCL_THROW: "/></TraceInfo></Exception>

My apache config for cognos is as follows:

# cognos.conf

LoadModule cognos_module "/opt/cognos/c83/cgi-bin/mod2_cognos.so"

<IfModule mod_cognos.c>
        CGIBinDir "/opt/cognos/c83/cgi-bin"
</IfModule>

<Location /cognos8/cgi-bin/cognos_module>
        SetHandler cognos-handler
</Location>

<Location /cognos8/cgi-bin/diag_cognos_module>
        SetHandler cognos-handler
</Location>

ScriptAlias /cognos8/cgi-bin "/opt/cognos/c83/cgi-bin"
Alias /cognos8/help "/opt/cognos/c83/webcontent/documentation"
Alias /cognos8 "/opt/cognos/c83/webcontent"

<Directory "/opt/cognos/c83/cgi-bin">
        Options Indexes MultiViews
        AllowOverride None
        Order deny,allow
        Allow from all
</Directory>

<Directory "/opt/cognos/c83/webcontent/documentation">
        Options Indexes MultiViews
        AllowOverride None
        Order deny,allow
        Allow from all
</Directory>

<Directory "/opt/cognos/c83/webcontent">
        Options Indexes MultiViews FollowSymLinks
        AllowOverride None
        Order deny,allow
        Allow from all
</Directory>

Any help would be appreciated. Thx!

[swordfish]

Hey ....

Can you try giving 'Order allow, deny' instead of 'order deny, allow' ??

Swordfish

[Darek]

Does cognos.cgi have the same problem?

[robyn]

Hi,

Did you find a resolution to this issue? I am finding the same thing when testing the datasources via the gateway (but not the dispatcher).

Thanks,

Robyn

[kolonell]

Think I've seen that before. Try adding the <c8_root>/cgi-bin/ folder the environment variable that controls the Dynamically Linked Libraries. (eg on linux that'll be LD_LIBRARY_PATH)

[grindel]

Did anyone ever get this one solved?  I'm having the exact same issue - Cognos 8.3 on RHEL 4.  cognos.cgi works fine but since Cognos recommends using mod2_cognos.so we're trying to go that way. 

TIA
Rick

[grindel]

OK here we go! 

Cognos 8.3 on RHEL 4 Update 5

1) Make sure LD_LIBRARY_PATH includes cognos_base_dir/cgi-bin
2) Don't start apache via "service httpd start | stop" but rather use "apachectl start | stop" - there's something hinky in the way these 2 scripts differ.  I haven't been able to nail it down yet, but working on it.

That was the magic bullet - all is well now.

HTH
Grindel