Can't Get Contributor Admin Console to Connect to New Job Server

[Victor]

Hi,

My company has recently acquired a new server and we are planning to add it as a additional contributor job server to speed up our Go to Production processes. However, I can't seem to figure out what I need to do to get it working. When I go to add the Job Server, I get the "Remote communications test failed. Internet Server Error: Object/module not found." message. I have already installed Contributor Server and configured the web server as the Cognos Planning documentation recommends. Is there something else that I still need to do in order for the Contributor Administration Console to recognize this new server?

Thanks,
Victor

[ducthcogtechie]

What version? The architecture changed in 8.2 and higher.
Asuming 8.1 or lower, make sure the COM+ identity account matches the planning NT service and that they are the same on both servers. Also make sure that this account is a member of te lcoal admin group on both servers.

As for communication, when selecting http to connect to the new jobserver, it's doing an http call connecting over asp, which uses the msadcs.dll to end up at the COM+ package.
So check if the MSADC virtual directory is present, and that a webserver extention to the msadcs.dll has been created.

When you select COM for communication it's using direct com traffic, requiring the "remote network com+" is selected in your windows components as installed. (not advised, used http when possible)

[Victor]

We're on version 7.3. It looks like the missing MSADC virtual directory and webserver extension to msadcs.dll was what was causing the problem. I added those and now I can connect to the new server using the Contributor Administration Console. Thanks for the helpful suggestions!