Metric Studio 8.2 - Can't initialize

[bonniehsueh]

I'm getting an error that metric studio cannot initialize because the data services are not running, however, we checked and the service is started.
-Also ran scripts to ensure database structure is set up correctly - All ran successfully
-Checked database permissions - All set up
-We're running on a distributed environment where the content store is on 2 servers, 1 active and 1 passive.

Appreciate any help on this issue as this is impacting our production deployment.