Unable to log using IE or Edge with Cognos 10.2

[sanchoniathon]

Hi,

I'm new at the office.

I have a brand new Laptop.

I try to acces Cognos 10.2 using Internet Explorer (i know not suppiaed to but just as a test) or Edge but unable by typing the appropriate http link.

I've been told to use a generic Cognos user that SHOULD let me in. This cognos user has admin rigths.

The thing is that i've also been told that i need to make sure to disable EDGE's single sign on in order to get prompted to provide another user instead of my microsoft account so that i can type in the generic admin cognos user (the office provided me the password) but it doesn't prompt me and simply goes straigth to the cognos error message saying to "... contact your admin ..."

Any suggestions?

Thank you.