Problem - reports with prompts do not open in Cognos Viewer

[surgents]

Hello,
we made a two-column simple page with cognos navigator on the left and cognos viewer portlet on the right...channel names are set so that reports selected in navigator open in cognos viewer portlet.

there is no problem with reports without prompts, but when report contains prompt, the report doesn't display and we get an error:

PF-SRV-6112 Unrecognizable XML document starting with the element '{0}'.

We made an upgrade from 8.2 to 8.3 recently, everything worked fine before.

Details of an error message:

DashboardException
PF-SRV-6112 Unrecognizable XML document starting with the element '{0}'.

com.cognos.portal.fragment.server.DashboardException: PF-SRV-6112 Unrecognizable XML document starting with the element '{0}'.
   at com.cognos.portal.fragment.service.ServiceEnvironment.getBiBusTargetStream(ServiceEnvironment.java:429)
   at com.cognos.portal.fragment.service.ServiceEnvironment.getLocalTargetStream(ServiceEnvironment.java:243)
   at com.cognos.portal.fragment.Environment.getTargetStream(Environment.java:581)
   at com.cognos.portal.fragment.server.document.DocumentFactoryImpl.createDocument(DocumentFactoryImpl.java:98)
   at com.cognos.portal.fragment.server.DashboardProcessor.process(DashboardProcessor.java:209)
   at com.cognos.portal.fragment.service.DashboardService.invokeImpl(DashboardService.java:287)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:73)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.p2plb.clerver.LoadBalanceHandler.rawForwardToSelf(LoadBalanceHandler.java:648)
   at com.cognos.p2plb.clerver.LoadBalanceHandler.forwardToSelf(LoadBalanceHandler.java:614)
   at com.cognos.p2plb.clerver.LoadBalanceHandler.invokeImpl(LoadBalanceHandler.java:382)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:73)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.handlers.engine.ServiceLookupHandler.invokeImpl(ServiceLookupHandler.java:116)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:73)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.handlers.performance.PerformanceIndicationHandler.invokeImpl(PerformanceIndicationHandler.java:143)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.impl.PogoEngineImpl.service(PogoEngineImpl.java:133)
   at com.cognos.pogo.transport.PogoServlet.processRequest(PogoServlet.java:249)
   at com.cognos.pogo.transport.PogoServlet.doPost(PogoServlet.java:561)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
   at com.cognos.pogo.isolation.ServletWrapper.service(ServletWrapper.java:291)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2416)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:223)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:601)
   at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:392)
   at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:565)
   at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:619)
   at java.lang.Thread.run(Unknown Source)
java.io.IOException: Failed to send HTTP request or read HTTP response
   at com.cognos.pogo.http.ServerConnection.executeMethod(ServerConnection.java:678)
   at com.cognos.pogo.http.ServerConnection.sendRequest(ServerConnection.java:202)
   at com.cognos.portal.soap.impl.BusConnectionImpl.execute(BusConnectionImpl.java:113)
   at com.cognos.portal.fragment.service.ServiceEnvironment.getBiBusTargetStream(ServiceEnvironment.java:395)
   at com.cognos.portal.fragment.service.ServiceEnvironment.getLocalTargetStream(ServiceEnvironment.java:243)
   at com.cognos.portal.fragment.Environment.getTargetStream(Environment.java:581)
   at com.cognos.portal.fragment.server.document.DocumentFactoryImpl.createDocument(DocumentFactoryImpl.java:98)
   at com.cognos.portal.fragment.server.DashboardProcessor.process(DashboardProcessor.java:209)
   at com.cognos.portal.fragment.service.DashboardService.invokeImpl(DashboardService.java:287)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:73)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.p2plb.clerver.LoadBalanceHandler.rawForwardToSelf(LoadBalanceHandler.java:648)
   at com.cognos.p2plb.clerver.LoadBalanceHandler.forwardToSelf(LoadBalanceHandler.java:614)
   at com.cognos.p2plb.clerver.LoadBalanceHandler.invokeImpl(LoadBalanceHandler.java:382)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:73)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.handlers.engine.ServiceLookupHandler.invokeImpl(ServiceLookupHandler.java:116)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:73)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.handlers.performance.PerformanceIndicationHandler.invokeImpl(PerformanceIndicationHandler.java:143)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.impl.PogoEngineImpl.service(PogoEngineImpl.java:133)
   at com.cognos.pogo.transport.PogoServlet.processRequest(PogoServlet.java:249)
   at com.cognos.pogo.transport.PogoServlet.doPost(PogoServlet.java:561)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
   at com.cognos.pogo.isolation.ServletWrapper.service(ServletWrapper.java:291)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2416)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:223)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:601)
   at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:392)
   at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:565)
   at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:619)
   at java.lang.Thread.run(Unknown Source)

Root Cause:
java.io.IOException: Failed to send HTTP request or read HTTP response
   at com.cognos.pogo.http.ServerConnection.executeMethod(ServerConnection.java:678)
   at com.cognos.pogo.http.ServerConnection.sendRequest(ServerConnection.java:202)
   at com.cognos.portal.soap.impl.BusConnectionImpl.execute(BusConnectionImpl.java:113)
   at com.cognos.portal.fragment.service.ServiceEnvironment.getBiBusTargetStream(ServiceEnvironment.java:395)
   at com.cognos.portal.fragment.service.ServiceEnvironment.getLocalTargetStream(ServiceEnvironment.java:243)
   at com.cognos.portal.fragment.Environment.getTargetStream(Environment.java:581)
   at com.cognos.portal.fragment.server.document.DocumentFactoryImpl.createDocument(DocumentFactoryImpl.java:98)
   at com.cognos.portal.fragment.server.DashboardProcessor.process(DashboardProcessor.java:209)
   at com.cognos.portal.fragment.service.DashboardService.invokeImpl(DashboardService.java:287)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:73)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.p2plb.clerver.LoadBalanceHandler.rawForwardToSelf(LoadBalanceHandler.java:648)
   at com.cognos.p2plb.clerver.LoadBalanceHandler.forwardToSelf(LoadBalanceHandler.java:614)
   at com.cognos.p2plb.clerver.LoadBalanceHandler.invokeImpl(LoadBalanceHandler.java:382)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:73)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.handlers.engine.ServiceLookupHandler.invokeImpl(ServiceLookupHandler.java:116)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:73)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.handlers.performance.PerformanceIndicationHandler.invokeImpl(PerformanceIndicationHandler.java:143)
   at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:252)
   at com.cognos.pogo.impl.PogoEngineImpl.service(PogoEngineImpl.java:133)
   at com.cognos.pogo.transport.PogoServlet.processRequest(PogoServlet.java:249)
   at com.cognos.pogo.transport.PogoServlet.doPost(PogoServlet.java:561)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
   at com.cognos.pogo.isolation.ServletWrapper.service(ServletWrapper.java:291)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:256)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2416)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:180)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:171)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:172)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:641)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:174)
   at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
   at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
   at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:995)
   at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:223)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:601)
   at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:392)
   at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:565)
   at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:619)



i searched for PF-SRV-6112 on support site, but found nothing. i will probably have to write an email to cognos support staff, but i wanted to ask for help here first...

anyone has an idea how to solve this?
thanx

Stanley Surgent