Bursting to multiple e-mail address

[wd6ae]

I am bursting a report using a burst table that has Region, Email, TeamLeaderId and TeamLeaderDesc.  The link to the main table is Region, TeamLeaderId and TeamLeaderDesc, so if there multiple instances of a TeamLeader etc then it avoids duplicates.

However, we have just come across a problem where the reports are bursting correctly but are being sent to too many recipients i.e.

Report for Region AA should be emailed to AA@emailaddress.co.uk
Report for Region BB should be emailed to BB@emailaddress.co.uk

but it is doing

Report for Region AA is being emailed to AA@emailaddress.co.uk and BB@emailaddress.co.uk

It is doing this for quite a lot of the reports and there is no pattern i.e. it doesn't just e-mail to the next Region in the table.

I have run the report in Report Studio showing the e-mail address but this is correct, showing the correct e-mail address for the correct Region.

Any ideas why this might be happening?

[akr]

The original post was made a few months ago, but no one replied and we have the same problem.  Confidential data ended up going to the wrong recipients, so this is a HUGE problem.

Has anyone else seen this?  What did you do to fix it?  We're on version 8.3.

Any insight would be greatly appreciated!

Thanks,

Angie

[angela]

This happened to us on 8.2 and it was because we had a two page report with the second page containing the data grouped in a different way.  Once I reduced it to a single page it worked fine.  They said it was working as intended and created an enhancement request: 596769 - ENH: Documentation on bursting reports that contain multiple objects, such as lists.