ThirdPartyCertificateTool.bat Java Error

[froodyo]

Hello,

I looked for a bit last night and this morning and could not find anything about the error we are getting when trying to run the ThirdPartyCertificateTool.bat

We currently are looking to expose and do SSL on our Cognos Analytics gateway, 11.1.5, and TM1 gateway, version 2 I believe? Anyways, we have the gateways on separate servers, i.e. Cognosweb and PlanningWeb (not the actual names). When we attempted to run the ThirdPartyCertificatTool.bat we recieved a Java Script error, we think this could be something with the bat file trying to use 32-bit when we are using 64-bit.

Any ideas, or has anyone encountered a java script error when running the ThirdPartCert tool? Also, I would be happy to give any other additional details.

Thanks,
Grady

[dougp]

ThirdPartyCertificateTool.bat calls a Java program.  I doubt you're getting a javascript error.

[froodyo]

Attached a screenshot of the error, I could be using some incorrect terminology when it comes to this error.

Thank you for the response, we are just kind of at a loss right now.

[MFGF]

Attached a screenshot of the error, I could be using some incorrect terminology when it comes to this error.

Thank you for the response, we are just kind of at a loss right now.

I just googled the error you are seeing - java.lang.NoClassDefFoundError and it seems this error is caused when a class was present during compile time but not available in java classpath during runtime. The first thing I'd be checking is where your classpath environment variable is pointing (if you have one) and what the JAVA_HOME environment variable is pointing to.

Looking at your original post, you haven't specifically indicated which server you are running the .bat file on. My understanding is that it must only be used on the server that hosts your content manager. Have you taken a look at the following technote:

https://www.ibm.com/support/pages/how-add-3rd-party-ca-allow-ssl-between-components-ibm-cognos-analytics-11

Cheers!

MF.

[dougp]

That's a Java stack trace.  There is no JavaScript running here.

[froodyo]

I just googled the error you are seeing - java.lang.NoClassDefFoundError and it seems this error is caused when a class was present during compile time but not available in java classpath during runtime. The first thing I'd be checking is where your classpath environment variable is pointing (if you have one) and what the JAVA_HOME environment variable is pointing to.

Looking at your original post, you haven't specifically indicated which server you are running the .bat file on. My understanding is that it must only be used on the server that hosts your content manager. Have you taken a look at the following technote:

https://www.ibm.com/support/pages/how-add-3rd-party-ca-allow-ssl-between-components-ibm-cognos-analytics-11

Cheers!

MF.

We are getting this error on our TM1 gateway, our Cognos gateway did not have any issues. I wish I understood this process better.

[MFGF]

We are getting this error on our TM1 gateway, our Cognos gateway did not have any issues. I wish I understood this process better.

Hi,

I'm petty sure this process is just for Cognos Analytics, not for TM1. Are you using TM1 or Planning Analytics? Google tells me the process of configuring SSL is different depending on whether you have TM1 or Planning Analytics. You mentioned v2, so that leads me to think it might be PA?

Here is the technote for configuring custom SSL certificates for Planning Analytics:

https://www.ibm.com/support/pages/how-configure-custom-ssl-certificates-planning-analytics-20-and-201

Cheers!

MF.