COGNOS 10.2 Errors

[tlh]

Hello,

I am extremely new to Cognos and working on an issue with a server I've inherited. Here's the situation:
- Version 10.2.1
- Running on RHEL
- DB is Oracle 12.1.02

Clients are periodically getting a "Gateway timeout" error when running certain reports. I've tried to read the logs to get to something but haven't found anything that makes sense. If anyone can tell me where I can begin to look for this, it would be a great help.

I haven't been able to reproduce but clients have sent many screen shots that look the same.

TIA
TLH

[MFGF]

Hello,

I am extremely new to Cognos and working on an issue with a server I've inherited. Here's the situation:
- Version 10.2.1
- Running on RHEL
- DB is Oracle 12.1.02

Clients are periodically getting a "Gateway timeout" error when running certain reports. I've tried to read the logs to get to something but haven't found anything that makes sense. If anyone can tell me where I can begin to look for this, it would be a great help.

I haven't been able to reproduce but clients have sent many screen shots that look the same.

TIA
TLH

Hi,

Is the error a "HTML error 504 - Gateway Timeout" message? If so, this will be coming from your web server most likely. What web server are you using? Apache? You could perhaps try increasing the timeout limit in httpd.conf and see if that stops the timeout errors?

Cheers!

MF.