Contributor Administration error

[charb]

Hi,

if I try to log in to Cognos Planning Contributor Administration with remote desktop protocol I get always the following error message:

An error has occurred starting Cognos Planning - Contributor Administration.
Main form failed to initialize.

Interesting is that if the administrator is logged in local on the server, I also have access over the remote desktop protocol and the error is gone.

Has someone any idea why the error message occurres and how I can fix it without being logged in local as the administrator?

thanks
Chris

[StuartS]

Two thoughts, things to check.  This assumes version 8.1.

What credentials COM+ and cer4 service is running under.
Does Access Manager need configuring for the other account?

Stuart