Bursting report, only one recipient is not receiving e-mail

[getanswers]

Hi,
I have developed a report in Cognos8 and its been there for so long. Now all this while it was sending reports to all the recipeints.
Now there is a new user added to this group. Only this new user is not receiving the e-mail.
May I know what needs to be checked from my end.
Note that there are no errors generated. I check therun history but no errors.
Kindly help

[kristysmith]

The first thing you should do is to check that the person that is not getting the email, has the correct email address listed for them in the directory. I had the same problem and it was as simple as that.

;D

[getanswers]

Hi,
  I did check that. He is all set with that. He is been receiving other e-mails.
Thanks for that tip though.

[getanswers]

Hi,
  Well I did not mean that he is receiving e-mail. I meant to say that he has all the setup in place, but still does not receive the e-mails from the burst report.
  What else can you think could go worng with just this e-mail.?
thanks
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